Manager - Digital Product Operations - job 1 of 6

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

American Express Global Commercial Services (GCS) Products is dedicated to the success of businesses big and small with the vision to be essential to our customers’ businesses every day. GCS Product Business Operations team sits within the GCS Products organization. The team supports the GCS Products Controls and Risks Governance strategy by performing key processes for controls, issue management, audit, ICT and regulatory exam responses, product enablement and customer experience.

We are looking for a Sr. Manager – Controls & Risk Governance to demonstrate their analytical expertise and lead a team with varied strengths of hard-working professionals to build a strong operational environment driven by robust controls & risk governance strategy.

 How will you make an impact in this role?

• Provide strategic risk advice to business process owners when process changes are triggered, or new regulations apply.
• Actively be involved in change management initiatives to ensure adequate assessment of risks and compliance with existing policies & regulations.
• Compile best practices and learnings from historical processes changes and product launches, and leverage to support risk identification.
• Implement robust risk identification and mitigation strategies to effectively manage emerging risk themes.
• Develop a compelling monitoring and testing strategy and collaborates with key teams across the enterprise to implement the required monitoring/testing programs.
• Serve as a key point of contact to support internal audit requests, regulatory exams through close collaboration with other GCS Product Business Operations team members.
• Lead root cause analysis efforts, developing a systematic process to identify, analyze, and address the underlying causes of critical gaps & issues to prevent recurrence.
• Drive proactive risk identification and mitigation through thematic analysis and collaboration with business units, ensuring early detection of emerging risks
• Facilitate risk awareness and education within business teams to enhance their ability to manage risks effectively. 

Minimum Qualifications:

• Have 3+ years of experience working in either an operational excellence, control, operations, audit, banking or risk role or other relevant experience
• Experience working across/with product, risk and compliance functions and have a knowledgeable understanding of the various risks and regulatory obligations of American Express
• Must be highly organized and professional individual with an ability to demonstrate keen attention to detail, adaptability, flexibility, resourcefulness and efficiency.
• Excellent project management experience, organization, and prioritization skills and a proven ability to manage cross-functional, large/complex initiatives.
• Experience working in a highly collaborative, matrixed environment, developing relationships across organizational boundaries and influencing without direct authority.
• Demonstrated leadership skills with proven ability to communicate effectively. 

Preferred Qualifications:

• Drive results and be a team player with a strong collaborative orientation.

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.