Manager Assistant/Chief of Staff - job 2 of 6

Global Merchant & Network Services (GMNS) brings together American Express' merchant-and network-related businesses to enable a sharp focus on using the power of our network to provide unique value to all of our mutual customers. The organization manages the relationships with the millions of merchants around the world that accept American Express and runs the company’s payment network and manages bank partnerships globally. Within GMNS, the Global Strategy, Operations & Performance (GSOP) team’s mission is to deliver a best-in-class premium merchant member experience that will get merchant to not only accept American Express but openly welcome and recommend us to their customers.  The Risk & Remediation team within GSOP is responsible for driving complex, enterprise-wide risk management initiatives, enhancing operational Remediation, and leading cross-functional efforts to improve the control environment

 How will you make an impact in this role?

This position reports into the Vice President, Risk & Remediation. This individual will work closely with the leadership team to drive strategic planning and support results delivery.

They will have the opportunity to work across a wide range of strategic, analytic and communications initiatives to help ensure the objectives of the organization are attained. The Manager Assistant will handle a broad range of complex business and management challenges, collaborating with a variety of business partners across the globe. This role is ideal for someone with the ability to manage and complete multiple projects simultaneously and establish collaborative partnerships across different Business organizations. This is a phenomenal opportunity for a highly motivated, detailed and adaptable individual who has strong project management and analytical skills.

Key Job Responsibilities:

• Support the overall effectiveness and management of the Risk & Remediation Executive Office
• Support day-to-day activities within the executive office and across the broader organization in close partnership with Risk & Remediation head and leadership team.
• Proactively support and drive organizational cohesion across the organization.
• Lead the coordination and organization of staff planning meetings and market visits, creating the agenda and owning follow-up actions.
• Use cross channel and roadmap knowledge to help craft impactful presentations for key business updates with senior leaders and partners, e.g. BURs, Townhalls, etc.
• Act as a central point of contact for urgent business issues, initiatives managed from the office of VP, and address various informational requests
• Maintaining accurate headcount resource planning and reporting, coordinating approval
• Support budget management and sustainable Opex and Headcount investment planning processes
• Coordinate year-end and other operational processes including processes for hiring, backfills and WFA requests
• Manage special projects/activities and particular day-to-day issues, acting as an extension of the VP
• Collaborate and partner across the organization to improve information sharing, problem solving and idea generation.
• Actively seek formal and informal feedback from employees to ensure maximum employee engagement and improve leadership effectiveness.

Preferred Qualifications:

• Strong business acumen and independent decision-making ability with a keen focus on delivering results.
• Strong Analytical skills.
• Strategic thinker with the ability to develop holistic strategy and the key initiatives needed to support.
• Ability to learn quickly and “connect the dots”.
• Drive results while working autonomously with minimal direction.
• Intellectual curiosity and ability to learn quickly.
• Outstanding organizational skills with strong attention to detail.
• Demonstrated attention to detail and ability to prioritize deliverables and manage expectations.
• Distinguished executive presence and professionalism, confident interacting with senior leaders.
• Superior communications skills both written and spoken. Able to storyboard presentations and structure compelling narratives. Strong PowerPoint skills.
• Exceptional relationship building and listening skills; ability to relate to a wide range of people and build rapport quickly.
• Flexible, adaptable, and able to work under pressure or in ambiguous environments.
• Ability to work cross-functionally and influence without direct authority to drive critical initiatives.
• Effective problem-solving skills.
• Strong will to win and a positive attitude.
• Mature, trustworthy and able to maintain strict confidentiality.

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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