Laurel is on a mission to return time. As the leading AI Time platform for professional services firms, we’re transforming how organizations capture, analyze, and optimize their most valuable resource: time. Our proprietary machine learning technology automates work time capture and connects time data to business outcomes, enabling firms to increase profitability, improve client delivery, and make data-driven strategic decisions. We serve many of the world's largest accounting and law firms, including EY, Grant Thornton, and Latham & Watkins, and process over 1 billion work activities annually that have never been collected and aggregated before Laurel’s AI Time platform.

Our team comprises top talent in AI, product development, and engineering—innovative, humble, and forward-thinking professionals committed to redefining productivity in the knowledge economy. We're building solutions that empower workers to deliver twice the value in half the time, giving people more time to be creative and impactful. If you're passionate about transforming how people work and building a lasting company that explores the essence of time itself, we'd love to meet you.

About the Role

Laurel is redefining how professionals track and value their time. As our Founding Technical Implementation Manager Lead, you’ll play a pivotal role in helping new customers get up and running on Laurel as quickly and smoothly as possible. This role is for someone who thrives at the intersection of operations, technology, and customer experience.

You’ll be the driving force behind our implementation motion—responsible for managing complex onboarding processes, partnering with our Solutions Engineering team on integrations, and serving as the quarterback who ensures customers reach Time to Value (TTV) fast. While you won’t be building integrations yourself, you’ll need strong technical fluency—especially around APIs and data workflows—to manage implementations effectively.

This is a founding leadership role reporting directly to the VP of Customer Experience. You’ll start by rolling up your sleeves to lead implementations hands-on, while also setting the foundation for how we onboard customers at scale. You’ll uplevel our onboarding strategy, establish scalable processes and improvements to our operational motions, and play a key role in shaping the future of our Technical Implementation function as Laurel continues to grow.

What You’ll Do

• Lead customer implementations end-to-end, owning all aspects of onboarding—from kickoff through go-live—to ensure fast, high-quality Time to Value (TTV).

• Design and build Laurel’s implementation engine: define and document scalable processes, playbooks, and SLAs to drive consistent onboarding outcomes.

• Serve as the primary operational point of contact for new customers during onboarding, managing timelines, aligning stakeholders, and ensuring successful delivery.

• Partner closely with our Solutions Engineering team to coordinate technical integrations (you won’t build them, but you’ll understand the requirements and guide the process).

• Build strong relationships with customers’ project teams, including both business and technical stakeholders.

• Use your technical fluency (APIs, data flows, basic troubleshooting) to anticipate integration needs and translate customer requirements.

• Identify gaps in our current implementation processes and proactively lead improvements—whether that’s better tooling, documentation, internal workflows, or customer communication.

• Act as a leader, handling implementations yourself at first while laying the foundation to recruit, onboard, and mentor future Implementation Managers as Laurel scales.

• Collaborate cross-functionally with Sales, Product, Customer Success, and Engineering to improve the overall customer onboarding experience.

What We’re Looking For

• 8+ years of experience in implementation, onboarding, technical project management, or customer-facing delivery roles—ideally in a high-growth B2B SaaS environment.

• Experience managing complex, multi-stakeholder onboarding projects at Enterprise customers with clear outcomes and fast-paced timelines.

• Strong technical fluency—you understand how APIs work, how data moves between systems, and how to troubleshoot basic technical blockers (but you won’t be expected to write code).

• Builder’s mindset—you get energy from creating systems, processes, and playbooks from scratch.

• Operationally excellent: organized, detail-oriented, and great at managing competing priorities.

• High agency and ownership—you’re not just completing tasks; you’re defining what needs to be done and driving it forward.

• Strong communicator with executive presence; able to lead conversations with law and accounting firm leaders and internal stakeholders alike.

• Leadership —you’ve led initiatives or teams before, and you’re ready to quickly scale this function with the scale of Laurel.

Bonus Points

• Experience onboarding legal, accounting, or other professional services firms.

• Familiarity with legacy, on-prem systems of record.

• You’ve built or scaled an implementation function before.

• You’re NYC-based or open to working from our NYC office.

Why join Laurel:

• To date, we've secured significant funding from renowned venture capitalists (Google Ventures, IVP, Anthos, Upfront Ventures), as well as notable individuals like Marc Benioff, Gokul Rajaram, Kevin Weil, and Alexis Ohanian

• A smart, fun, collaborative, and inclusive team

• Great employee benefits, including equity and 401K

• Bi-annual, in-person company off-sites, in unique locations, to grow and share time with the team

• An opportunity to perform at your best while growing, making a meaningful impact on the company's trajectory, and embodying our core values: understanding your "why," dancing in the rain, being your whole self, and sanctifying time

We encourage diverse perspectives and rigorous thinkers who aren't afraid to challenge the status quo. Laurel is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are not able to support visa sponsorship or relocation assistance. 

If you think you'd be a good fit for this role, we encourage you to apply, even if you don’t perfectly match all the bullet points in the job description. At Laurel, we strive to create an inclusive culture that encourages people from all walks of life to bring their unique, diverse perspectives to work. Every day, we aim to build an environment that empowers us all to do the best work of our careers, and we can't wait to show you what we have to offer!