Director, Learning Design

You Lead the Way. We’ve Got Your Back. 

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. 

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. 

Join Team Amex and let's lead the way together. 

The Colleague Experience Group (CEG) has a simple vision: to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive.  

The Director of Enterprise Learning Design will play a pivotal role in supporting the design and execution of the organization’s regulatory, risk, compliance and required training initiatives. This role will lead a team of Instructional Designers who are responsible for designing, implementing, and evaluating enterprise learnings in support of the enterprise learning strategy. As liaison between business units, subject matter experts and respective learning teams, this role will support capacity planning and engage internal and external learning third-party vendors to meet demand requirements. The position will also lead process/functionality improvements through technology to support current and future learning enhancements. This role reports to the Vice President, Learning Design & Governance 

This is a highly visible and strategic position with significant and regular interaction with leaders across the company. 

How will you make an impact in this role:

• Translate business needs into effective learning strategies. 

• Design and deliver innovative training solutions through various learning modalities, including e-learning, workshops, and experiential learning. Enhance the annual learning strategy to ensure engagement and effectiveness. 

• Collaborate with Subject Matter Experts and stakeholders across the organization to assess needs and prioritize learning initiatives. 

• Use data and analytics to measure effectiveness and drive continuous culture improvement. 

• Oversee instructional design standards, content quality, and governance, while integrating industry trends and regulatory updates into learning content. 

• Manage day-to-day operations for regulatory and required learning programs. Lead L&D technology and process implementation. 

• Support audits and exams, as needed 

• Serve as a thought leader and advocate driving a learning culture of risk & compliance awareness and accountability throughout the BlueBox, while managing a high-performing team.

Qualifications: 

• 7+ years of Learning and Development experience within a highly regulated environment is preferred, to understand the regulations and be able to instill them through learning and development 

• Strong experience in Adult Education with an emphasis on leading curriculum development and e-Learning solution and designing and delivering training programs for diverse audiences 

• Strong project management. Capacity planning, communication, presentation, and interpersonal skills, with the ability to influence and collaborate effectively across organizational levels 

• Strong complex problem solving is required; issues with content, assignments, and analytics/tracking will require issue resolution 

• Experience with various Learning Management Systems  

• Excellent Strategic Thinker: Proven ability to link project strategies to business objectives and lead desired business outcomes to support enterprise strategy 

• Exceptional Stakeholder Management: Proven ability to effectively collaborate, partner and consult with global senior leaders, business partners and subject matter experts to bring together competing priorities and ultimately drive business results. 

• Innovator: capacity to be a change agent - not afraid to challenge the status quo. Experience leading change management leveraging new technology, tools and/or processes. 

• Cross-Functional Leader: Demonstrated ability to lead and partner with cross-functional teams and operate autonomously, making complex decisions in situations of ambiguity and time pressure. Proven ability to drive teams toward high productivity and sustained performance.  

• Results Driver: Track record of successfully managing multiple projects at once successfully. Demonstrated ability to meet deadlines, excel in a complex fast paced, team-oriented environment with rapidly evolving business demands. 

• Self-directed, self-starter – able to both design strategy and execute against it, without immediate supervision 

• Enthusiastic, resilient and demonstrates the will to win, learn, innovate, and grow!