Service Communications Advisor - job 1 of 2
Company Description
About Us
At Sphirea Plus, we are dedicated to cultivating innovative solutions and strategic growth for businesses across industries. Our mission is to build strong leaders who can guide organizations toward lasting success. With a strong emphasis on professional development and mentorship, Sphirea Plus provides a dynamic environment where ambitious individuals can thrive and make a meaningful impact. Join a company that believes in developing talent from within and shaping tomorrow’s leaders today.
Job Description
Job Description
We are seeking a Service Communications Advisor to join our growing team in Austin, TX. In this role, you will serve as a key liaison between our service team and clients, ensuring that all communications are clear, timely, and aligned with client needs. You will play a vital role in enhancing customer satisfaction by delivering thoughtful, well-structured service updates and solutions.
Responsibilities
Serve as the primary communication link between internal service teams and clients.
Draft, edit, and manage service-related communications, including updates, resolutions, and follow-ups.
Monitor service performance and provide regular reports to stakeholders.
Develop communication strategies to improve client engagement and experience.
Coordinate with cross-functional teams to ensure timely resolution of issues.
Support customer inquiries with professionalism and accuracy.
Maintain documentation and records of service interactions.
Qualifications
Qualifications
Bachelor’s degree in Communications, Business Administration, Customer Service, or related field.
2+ years of experience in client communications or service advisory roles.
Exceptional verbal and written communication skills.
Strong organizational and time management abilities.
High attention to detail and a problem-solving mindset.
Proficiency in Microsoft Office Suite and CRM systems.
Additional Information
Benefits
Competitive salary ($62,000–$67,000 per year)
Opportunities for career advancement and professional growth
Comprehensive health, dental, and vision insurance
Paid time off and company holidays
401(k) retirement plan with company match
Supportive and inclusive work environment
Training and development programs
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Sphirea Plus is looking for a detail-oriented Communications Associate to enhance internal and external messaging and support their communication strategies.
Become an integral part of Miracom Hive's marketing team as an Entry-Level Communications Coordinator focused on supporting internal and external communication strategies.
Support healthcare patients remotely as a Portal Service Desk Agent II, troubleshooting EHR portal issues and mentoring team members at Healthtech Consultants.
A dynamic remote Call Center Agent position with SRR Group offering flexible shifts and opportunity to drive business growth through effective client engagement.
American Express is looking for a dedicated Past Due Collections Specialist to engage customers, negotiate payments, and support the brand's commitment to excellent service in a hybrid work environment.
Runwise seeks a motivated Customer Support Manager to remotely manage customer relationships and optimize energy systems, contributing to significant carbon emission reductions.
Lead Mitek’s North America Customer Support team to deliver high-quality support and operational maturity for flagship biometric and financial products in a hybrid work environment.
Provide welcoming front desk support and assist residents and visitors as a part-time Concierge at Spectrum Retirement Communities.
Dirksen Member Assistant role at CEFCU focuses on delivering expert member service and financial product education in a fast-paced credit union environment.
Front Desk Representative role offering part-time shifts at Kisco Senior Living to support resident relations and customer service in a senior living community.
Support customers and resolve inquiries as an Associate Customer Service Representative with United Concordia Dental, working remotely from Pennsylvania.
Provide expert virtual enrollment and benefits support for Unum and Colonial Life's diverse client base as an Enrollment Support Specialist.
Contribute to safeguarding American Express accounts by providing expert customer service and consultative support as an Account Protection Specialist in a hybrid work model.
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
