Call Center Agent (Georgia) - job 1 of 3

This position is posted by Jobgether on behalf of SRR Group. We are currently looking for a Call Center Agent in Georgia (USA).

This role offers the opportunity to work remotely in a fast-paced, shift-based call center environment, operating 24/7 in the Pacific Time Zone. The ideal candidate will handle a high volume of inbound and outbound calls, converting inquiries into leads and ultimately into service jobs. This position requires excellent communication skills, a customer-focused mindset, and the ability to work efficiently under pressure while maintaining quality service. The agent will play a key role in driving business growth through effective client engagement and problem-solving.

Accountabilities:

• Manage a large volume of inbound and outbound calls with professionalism and efficiency.
• Identify client needs and provide appropriate solutions to ensure customer satisfaction.
• Convert inbound calls into leads and follow up to secure towing service jobs.
• Maintain accurate records of calls and client interactions.
• Work flexible shifts within a 24/7 call center operation based on the Pacific Time Zone.

• High-speed, stable internet connection to support remote work.
• Modern laptop or desktop computer with a working headset and microphone (minimum Intel i5 10th generation processor and 12GB RAM).
• Quiet and distraction-free workspace to ensure clear communication.
• Reliable power backup and internet redundancy are mandatory to prevent downtime.
• Strong verbal communication skills and the ability to handle high call volumes.
• Ability to work in a shift-based schedule aligned with Pacific Time.

• Fully remote work with shift flexibility.
• Opportunity to be part of a dynamic team operating 24/7.
• Competitive compensation based on experience.
• Supportive work environment with potential for growth.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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