Customer Service Representative
Customer Service Representative (French & English)
About the Role
Key Responsibilities
- Handle inbound and outbound customer service calls in both English and French.
- Provide accurate and timely information to customers regarding their accounts, products, and services.
- Resolve customer complaints and issues efficiently and effectively.
- Maintain a thorough understanding of banking and finance products and services.
- Identify and escalate complex issues to the appropriate department or personnel.
- Document all customer interactions accurately and completely in the CRM system.
- Meet or exceed established performance metrics, including call handling time, customer satisfaction scores, and sales targets.
- Proactively identify opportunities to improve customer service processes and procedures.
- Collaborate with other team members to ensure a seamless customer experience.
- Adhere to all company policies and procedures, including data privacy and security protocols.
Required Skills & Qualifications
- Minimum of 5 years of experience in a customer service role.
- Excellent communication skills in both English and French (written and verbal).
- Proven experience in the banking or finance domain.
- Knowledge of sales principles and techniques.
- Experience managing inbound and outbound calls.
- Strong problem-solving and conflict resolution skills.
- Ability to work independently and as part of a team.
- Proficiency in using CRM systems and other customer service software.
- High school diploma or equivalent required; Bachelor's degree preferred.
- Must be able to pass a background check and drug screening.
Additional Information
Average salary estimate
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