Customer Support Specialist - job 1 of 16
Company Description
About Us
At Messa Sync, we are dedicated to bridging communication gaps through innovative strategies and collaborative approaches. Our mission is to empower organizations by delivering impactful communication solutions that enhance internal alignment, client engagement, and overall brand integrity. With a team of creative thinkers and strategic planners, we thrive on building meaningful connections that drive success.
Job Description
Job Description:
We are seeking a dedicated Customer Support Specialist to join our Orlando-based team. This role involves providing top-tier assistance to clients by addressing inquiries, resolving issues, and ensuring a smooth customer experience. The ideal candidate is solution-oriented, empathetic, and capable of managing multiple communication channels with professionalism.
Responsibilities:
Respond promptly and effectively to customer inquiries via phone, email, and live chat
Diagnose and resolve technical and service-related issues
Maintain detailed records of customer interactions and solutions provided
Collaborate with internal teams to escalate and resolve complex problems
Assist in improving customer service procedures and documentation
Ensure a high level of customer satisfaction and support retention efforts
Qualifications
Qualifications:
Proven experience in a customer support or service-related role
Excellent communication and problem-solving skills
Ability to manage multiple tasks and prioritize effectively
Proficiency with CRM systems and customer support software
High attention to detail and ability to work independently
Bachelor’s degree or equivalent experience preferred
Additional Information
Benefits:
Competitive salary ($60,000 - $66,000 per year)
Opportunities for career growth and internal advancement
Comprehensive health, dental, and vision insurance
Paid time off and company holidays
Professional development and training programs
Supportive and collaborative team environment
Average salary estimate
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