Customer Support Specialist - job 1 of 22
Company Description
About Us
At Beloform, we believe in shaping connections that matter. As a growing organization focused on strategic communication, brand integrity, and corporate identity, we partner with clients across industries to deliver powerful narratives and build long-lasting reputations. Headquartered in Cincinnati, OH, we are committed to professionalism, innovation, and excellence in every project. Our work culture fosters continuous learning, collaboration, and growth opportunities.
Job Description
Job Description
We are seeking a detail-oriented and empathetic Customer Support Specialist to join our growing team in Cincinnati. In this role, you will serve as the first point of contact for our customers, assisting them with inquiries, resolving issues, and delivering a seamless support experience. This is an excellent opportunity for individuals who thrive in a fast-paced environment and are passionate about providing outstanding service.
Responsibilities
Respond promptly and professionally to customer inquiries via phone, email, and internal systems
Resolve customer issues efficiently while maintaining a high level of satisfaction
Document interactions and follow up on open support tickets
Collaborate with internal departments to ensure accurate information and solutions
Identify patterns in customer feedback and communicate recurring issues to management
Maintain a thorough knowledge of products, services, and internal protocols
Qualifications
Qualifications
High school diploma or equivalent; associate or bachelor’s degree preferred
Minimum of 1–2 years of experience in a customer service or support role
Strong communication skills, both written and verbal
Excellent problem-solving and conflict-resolution abilities
Proficient with CRM software and Microsoft Office tools
Ability to multitask and work independently with minimal supervision
High attention to detail and a proactive mindset
Additional Information
Benefits
Competitive salary between $57,000 – $63,000 annually
Opportunities for professional development and career advancement
Supportive team environment focused on growth and performance
Paid time off and holidays
Comprehensive training provided upon onboarding
Health and wellness programs available
Average salary estimate
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