Customer Support Assistant - job 1 of 34
Company Description
Next Comms Talk – About Us
At Next Comms Talk, we are redefining the way businesses communicate. As a leading communications firm based in Tampa, FL, we specialize in delivering strategic solutions that drive engagement, clarity, and impact. Our team thrives on creativity, collaboration, and a commitment to excellence, and we are looking for talented professionals to join our mission.
Job Description
Job Description
We are seeking a dedicated Customer Support Assistant to join our dynamic team in Tampa, FL. This role is essential in providing outstanding service to our clients, resolving inquiries efficiently, and ensuring a positive experience at every interaction. The ideal candidate is proactive, detail-oriented, and passionate about helping others.
Responsibilities
Respond to customer inquiries via phone, email, and live chat promptly and professionally.
Resolve product or service issues efficiently, escalating when necessary.
Maintain accurate records of customer interactions and transactions.
Collaborate with team members to improve processes and customer satisfaction.
Provide feedback on recurring issues and assist in developing solutions.
Qualifications
Qualifications
High school diploma or equivalent; associate or bachelor’s degree preferred.
Proven experience in customer service or a similar role.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Additional Information
Benefits
Competitive salary: $50,000 – $56,000 per year
Opportunities for professional growth and career development
Supportive and collaborative team environment
Comprehensive training and skill-building programs
Full-time, permanent position with standard work hours
Average salary estimate
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