Customer Support Assistant - job 1 of 29
Company Description
About Us:
At Signal Tru Brand, we believe in creating impactful brand experiences that inspire and connect. Our mission is to transform ideas into reality through strategic planning, innovative solutions, and exceptional execution. We are dedicated to delivering outstanding results that exceed client expectations, fostering creativity, and driving growth in every project we undertake.
Job Description
Job Description
We are seeking a dedicated and detail-oriented Customer Support Assistant to join our team. In this role, you will serve as the primary point of contact for our customers, addressing inquiries, resolving issues, and ensuring a positive experience. You will work closely with our customer service and operations teams to maintain high satisfaction levels and support our commitment to outstanding service.
Responsibilities
Respond promptly to customer inquiries via phone, email, and live chat
Provide accurate product and service information to customers
Resolve customer complaints efficiently and professionally
Maintain detailed records of customer interactions and transactions
Collaborate with internal teams to address and escalate issues when necessary
Follow up with customers to ensure satisfaction and issue resolution
Support administrative tasks related to customer accounts
Qualifications
Qualifications
High school diploma or equivalent; Associate’s or Bachelor’s degree preferred
Previous experience in customer service or administrative support
Excellent verbal and written communication skills
Strong problem-solving and organizational abilities
Proficiency with Microsoft Office Suite and customer service software
Ability to work independently and in a team-oriented environment
Strong attention to detail and commitment to accuracy
Additional Information
Benefits
Competitive salary
Opportunities for professional growth and career development
Supportive and collaborative work environment
Comprehensive training programs
Health, dental, and vision insurance
Paid time off and holidays
Average salary estimate
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