Customer Service Trainer - job 1 of 9
Company Description
About Us
At Captura Hall, we specialize in creating exceptional experiences that connect people and brands through creativity, precision, and flawless execution. Based in Miami, FL, our company stands at the intersection of innovation and elegance, offering event solutions that inspire, engage, and leave a lasting impression. We believe that every event tells a story — and we’re committed to making each one unforgettable.
Job Description
Job Description
Captura Hall is seeking a dynamic and motivated Customer Service Trainer to join our growing organization. In this role, you will play a key part in developing and implementing training programs that enhance the skills, knowledge, and performance of our customer service teams. You’ll work closely with department leaders to ensure all staff members deliver service that reflects our company’s high standards and values.
Responsibilities
Design, deliver, and evaluate engaging training programs for customer service teams.
Identify skill gaps and provide tailored coaching sessions to enhance team performance.
Develop training materials, manuals, and presentations to support learning initiatives.
Monitor and assess training effectiveness to ensure continuous improvement.
Foster a positive and motivating learning environment for all participants.
Collaborate with management to align training goals with business objectives.
Qualifications
Qualifications
Strong communication and presentation skills.
Excellent interpersonal and leadership abilities.
Ability to motivate and inspire individuals and teams.
Strong organizational and time management skills.
Commitment to delivering high-quality results and improving performance outcomes.
Additional Information
Benefits
Competitive annual salary ($52,000 – $56,000).
Opportunities for professional growth and career advancement.
Supportive and collaborative work environment.
Comprehensive training resources and ongoing development programs.
Full-time position with stable, long-term potential.
Average salary estimate
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