Customer Service Liaison - job 1 of 4
Company Description
About Us
At Beloform, we specialize in innovative business development and streamlined operations solutions for forward-thinking companies. Rooted in strategy and driven by results, we help organizations elevate their communication frameworks, improve internal workflows, and engage stakeholders with clarity and purpose. Our team is committed to professional growth, excellence, and delivering measurable impact for every client we serve.
Job Description
Job Description
We are currently seeking a Customer Service Liaison to serve as the key connection between clients and our internal support teams. This position plays a crucial role in managing customer relationships, addressing inquiries, and ensuring service standards are consistently met. The ideal candidate is detail-oriented, proactive, and dedicated to providing exceptional client experiences in a professional environment.
Responsibilities
Serve as the primary point of contact for customer inquiries and service-related issues.
Manage communication between clients and internal departments to ensure timely resolution.
Document and track client interactions and feedback in the CRM system.
Follow up with customers to verify satisfaction and build long-term relationships.
Assist in process improvement by identifying recurring concerns and suggesting solutions.
Ensure all customer service procedures align with company policies and client expectations.
Coordinate onboarding processes for new clients and support retention efforts.
Qualifications
Qualifications
High school diploma or equivalent required; associate or bachelor’s degree preferred.
Minimum of 2 years of experience in customer service or client-facing roles.
Excellent verbal and written communication skills.
Strong organizational and multitasking abilities.
Proficient in Microsoft Office and customer management systems (CRM experience is a plus).
Ability to remain professional and composed in a fast-paced environment.
Strong problem-solving skills and attention to detail.
Additional Information
Benefits
Competitive salary: $57,000 – $64,000 per year
Opportunities for professional growth and advancement
Paid training and development programs
Comprehensive health and dental insurance
Paid time off and company holidays
Supportive, team-focused work culture
Average salary estimate
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