Customer Service Agent - job 1 of 11
Company Description
About Us
At Shine Social Brand, we believe in building strong, lasting relationships between businesses and their customers. Based in Houston, TX, we provide innovative solutions and exceptional support that help brands thrive in a competitive market. Our team is dedicated to excellence, professionalism, and growth — values that reflect in everything we do.
Job Description
Job Description
We are seeking a motivated Customer Service Agent to join our growing team. This role is ideal for a detail-oriented and service-driven professional who excels at delivering outstanding customer experiences. You will serve as the first point of contact, providing assistance, resolving inquiries, and ensuring client satisfaction.
Responsibilities
Respond promptly and professionally to customer inquiries via phone and email
Provide accurate information about products, services, and processes
Resolve issues efficiently while maintaining a high level of customer satisfaction
Document customer interactions and follow up to ensure successful outcomes
Collaborate with internal teams to escalate and resolve complex concerns
Maintain a professional and positive attitude in all customer interactions
Qualifications
Qualifications
High school diploma or equivalent; bachelor’s degree preferred
Proven experience in customer service or client support
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Ability to manage multiple tasks in a fast-paced environment
Proficiency in basic computer applications and CRM systems
Additional Information
Benefits
Competitive annual salary ($55,000 – $61,000)
Professional growth and career advancement opportunities
Supportive and collaborative work environment
Full-time, permanent position with stability
Skills development and training programs
Average salary estimate
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