About Us
At Hype Tier, we specialize in creating dynamic, memorable brand experiences that connect with audiences in meaningful ways. Based in Washington, DC, our team brings together innovation, precision, and creativity to produce high-impact events that leave lasting impressions. From corporate functions to immersive brand activations, we turn visions into unforgettable realities.
Job Description
We are seeking a Client Relationship Manager to join our growing team in Boston, MA. This role is essential in maintaining strong client partnerships, ensuring satisfaction, and identifying growth opportunities. The ideal candidate will have a passion for customer success and a proactive mindset for solving challenges.
Responsibilities
Act as the primary point of contact for assigned clients
Develop and maintain long-term, trusted relationships with client stakeholders
Understand client needs and provide tailored solutions to meet their objectives
Coordinate with internal departments to ensure seamless delivery of services
Monitor client satisfaction and implement improvements based on feedback
Identify upsell and cross-sell opportunities to grow existing accounts
Prepare and present regular performance reports and strategic updates
Handle client concerns or escalations professionally and effectively
Qualifications
Bachelor’s degree in Business, Marketing, Communications, or related field
2+ years of experience in account management or client-facing roles
Exceptional interpersonal and communication skills
Proven ability to manage multiple client accounts and meet deadlines
Strong problem-solving abilities and attention to detail
Proficiency in CRM systems and Microsoft Office Suite
Ability to work independently and as part of a team
Benefits
Competitive salary: $64,000 - $69,000 annually
Professional development and growth opportunities
Comprehensive health, dental, and vision insurance
Paid time off and holidays
Retirement plan options
Collaborative and supportive work environment
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