Associate, Consumer Fraud Risk Operations

About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 1,700 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world-leading investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

About the team

The Operations team at Airwallex ensures the smooth and efficient functioning of our services and processes. We focus on optimizing workflows, improving operational efficiency, and delivering exceptional customer support. By streamlining operations and implementing best practices, we help drive the company's growth and maintain high service standards. Our team is dedicated to providing a seamless experience for our customers and supporting Airwallex’s mission to empower businesses globally.

What you’ll do

As the Risk Manager, Consumer Fraud Risk Operations, you will independently work on real time risk engine optimization initiatives to enhance merchant transaction success rate and reduce merchant’s risk level globally. You will be working within a team environment to serve as a credible partner that makes sound decisions and provides support to team members. Working towards understanding Industry risk idiosyncrasies and providing feedback to model makers and product managers, you will be one of key stakeholders to improve our merchant’s risk performance.

This role is located in San Francisco CA.

Responsibilities:

• Optimize risk engine rules based on assessment of Airwallex’s merchant fraud & dispute pattern and commercial’s feedback

• Partner with cross-functional team to monitor risk engine performance and continue to enhance rules’ efficiency and accuracy

• Support merchant new product launch or sale event by providing best-in-class risk support

• Work with merchants on fraud or chargeback solutions and leverage the knowledge to provide guidance towards the risk performance improvement plans

• Provide suggestions on current real time risk control products, policies, and processes in order to improve the risk prevention and operational effectiveness

• Envisioning and presenting AWX real-time risk solutions to internal and external partners to build up AWX’s risk brand

Who you are

We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory.

Minimum qualifications:

• At least 3-5 years of experience in fraud risk function with experience in payment industry

• Strong data mindset and analytical skills where SQL is a must and Python is preferred

• Deep understanding of acquiring real time risk controls and has strong ability to identify the risk and remediation actions

• Experience in problem-solving, including the ability to recognize non-obvious patterns and out-of-the-box thinking

• Has strong project management skills for improving rules, models and products

• Ability to work independently in a fast-paced and rapidly changing environment

• Skills to communicate key risk indicators with non-risk-colleagues are essential

Preferred qualifications:

• Proficient in Mandarin

• Willingness to shift to support merchant sale event

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Airwallex does not accept unsolicited resumes from search firms/recruiters.  Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s).  Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.