ServiceNow Architect

At Agile Defense we know that action defines the outcome and new challenges require new solutions. That’s why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next.

Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility—leveraging a foundation of speed, flexibility, and ingenuity to strengthen and protect our nation’s vital interests.

Requisition #:1004

Job Title: ServiceNow Architect

Location: 2800 Powder Mill Rd Adelphi, Maryland 20783

Clearance Level: Active DoD - Secret

SUMMARY

The ServiceNow Engineer will be tasked with being the technical subject matter expert and platform owner for ARL’s Service Now implementation. They will lead in developing and architecting the platform alongside the business owners within ARL and will be responsible for programmatically building customizations to and integrations with ServiceNow to suit business needs. They will work closely with others who will assist in the daily ServiceNow administration and upkeep.

JOB DUTIES AND RESPONSIBILITIES

· ServiceNow Platform administration, configuration and development including:

· Business Rules, Workflows, UI, Client Scripts, Security, Web Services Integration

· Experience working with ServiceNow CMDB implementation, HAM and SAM Modules

· IT Service Management and ITIL principles and practices

· UI and UX design and usability principles

· Requirements elicitation

· Training material development and dissemination to employees

· KPI, Report, Dashboard and Web Page development and implementation.

· Workflow and forms development

QUALIFICATIONS

Education, Background, and Years of Experience

· 5-10 years of experience with ServiceNow implementation

ADDITIONAL SKILLS & QUALIFICATIONS

Required Skills

· In depth CMDB, Discovery and ITSM Knowledge.

WORKING CONDITIONS Environmental Conditions

· Contractor site with 0%-10% travel possible. Possible off-hours work to support releases and outages. General office environment. Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are not hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.

Strength Demands

· Sedentary – 10 lbs. Maximum lifting, occasional lift/carry of small articles. Some occasional walking or standing may be required. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Physical Requirements

· Stand or Sit; Walk; Use Hands / Fingers to Handle or Feel; See

Employees of Agile Defense are our number one priority, and the importance we place on our culture here is fundamental. Our culture is alive and evolving, but it always stays true to its roots. Here, you are valued as a family member, and we believe that we can accomplish great things together. Agile Defense has been highly successful in the past few years due to our employees and the culture we create together. 

What makes us Agile? We call it the 6Hs, the values that define our culture and guide everything we do. Together, these values infuse vibrancy, integrity, and a tireless work ethic into advancing the most important national security and critical civilian missions. It's how we show up every day. It's who we are.

We also believe in supporting our employees by offering a competitive and comprehensive benefits package. To explore the benefits we offer, please visit our website under the Careers section.

Happy - Be Infectious.

Happiness multiplies and creates a positive and connected environment where motivation and satisfaction have an outsized effect on everything we do.

Helpful - Be Supportive.

Being helpful is the foundation of teamwork, resulting in a supportive atmosphere where collaboration flourishes, and collective success is celebrated.

Honest - Be Trustworthy.

Honesty serves as our compass, ensuring transparent communication and ethical conduct, essential to who we are and the complex domains we support.

Humble - Be Grounded.

Success is not achieved alone, humility ensures a culture of mutual respect, encouraging open communication, and a willingness to learn from one another and take on any task.

Hungry - Be Eager.

Our hunger for excellence drives an insatiable appetite for innovation and continuous improvement, propelling us forward in the face of new and unprecedented challenges.

Hustle - Be Driven.

Hustle is reflected in our relentless work ethic, where we are each committed to going above and beyond to advance the mission and achieve success.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities