Operations Risk Lead
Skills
- Operational and technical risk management experience in financial services or regulated industries.
- Deep knowledge of issue management lifecycles, control frameworks, and control testing methodologies.
- Proven cross-functional project leadership with technical and non-technical teams.
- Strong written and verbal communication, stakeholder engagement, and executive reporting.
- Analytical mindset with experience in root cause analysis, data-driven decision making, and tooling for risk visibility.
- Familiarity with regulatory incident reporting and compliance readiness.
- Willingness to support incident response and participate in on-call rotations during peak periods.
Responsibilities
- Lead incident and issue management end-to-end: triage, root cause analysis, customer harm mitigation, and remediation tracking.
- Represent Operations in incidents of varying severity, coordinating immediate response and recommending long-term control designs.
- Design, build, and maintain a scalable risk framework that prioritizes high-risk areas and drives control improvements.
- Collaborate with Legal and Compliance to support regulatory reporting and meet applicable incident requirements.
- Establish and run control testing, risk assessments, and metrics to evaluate effectiveness of operational and technical controls.
- Develop tools and processes to improve risk visibility, data normalization, and automation.
- Provide concise risk reporting and status updates to senior leadership and stakeholders.
- Assess risk in technical systems, third-party vendors, and internal processes and define mitigation strategies.
- Foster a risk-aware culture and serve as an operational and technical risk subject matter expert.
- Coach and support team development, and lead risk initiatives across programs, audits, and regulatory reviews.
Education
- Bachelor’s degree in Risk Management, Business, Finance, or related field required.
- Certifications in risk or auditing (CRMA, CIA) preferred but not required.
Benefits
- 100% subsidized medical coverage, dental and vision for you and dependents
- Flexible spending stipends for Technology, Food, Lifestyle, and family forming expenses
- Generous vacation and holiday schedules
- Employee Stock Purchase Plan (ESPP) and potential equity awards
- Monthly stipends for health, wellness, and tech spending
Average salary estimate
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