Transportation Operation Center Trainer

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

AECOM Is seeking a Control Room Trainer in Richmond, VA.  

Responsibilities include but are not limited to: 

• Maintain a flexible schedule (relates to a 24/7/365 operation) 
• Serve as Regional TOC Subject Matter Expert Coordination with TOC statewide and regional training team for integrated VDOT training program (materials, records, certification, training strategies, etc.) 
• Coordinate with TOC management to ensure Standard Operating Procedure (SOP) comprehension and focus operational training needs based on performance and operations priorities Implement the regional training program of all TOC staff in both the initial and annual certifications and recertifications 
• Lead the training and evaluation of staff to address performance deficiencies, and assist the TOC Manager in developing training plans to enhance the skills of personnel Develop and implement recurrent / refresher training of regional TOC staff 
• Identify and provide acute training for individual performance needs 
• Provide reports and updates of employee training status to the TOC Manager 
• Adhere to training protocols and maintain up-to-date certifications 
• Maintain/oversee readiness of resources for training delivery 
• Assist in the development of TOC SOP’s and work instructions 
• Support the TOC staff with ongoing skills development 
• Support and certify core competencies of the TOC Trainee 
• Perform Shift Supervisor responsibilities as needed (i.e., shift coverage, staff augmentation) 
• Serve as a delegate to the TOC Manager Support meetings, exercises, and reviews as assigned 
• Other ad-hoc activities as assigned by the regional management team 

​Minimum Requirements:

• HS/GED Equivalent + 2 or more years prior experience as Traffic Monitoring Operator or other relevant experience
• Must pass a State and Federal criminal history/security background check; must also successfully complete Virginia Department of Transportation fingerprint-based Criminal History Records Check (CHRC)
• Must pass a pre-employment drug screen and successfully participate in the program’s mandatory random drug screening process
• Must be able to remain in a stationary position for long periods of time monitoring Intelligent Transportation Systems such CCTV camera displays, meters, law enforcement radio broadcasts, answering/responding to calls and communicating to other staff or partner agencies.
• Constantly operate a computer and other monitoring equipment​

Preferred Qualifications:

• :Associate degree related to incident management or practical experience in similar role 3+ years of experience as a Traffic Control Room Operator or in Civil Engineering or other Traffic Management related experience
• 4+ years employed in the Virginia Transportation Operations Center Program Experience in training, mentoring, and evaluating TOC Operators 
• Knowledge of adult learning concepts and experience with adult training delivery
• Experience in training related to traffic incident management or emergency services
• Working knowledge of AECOM TOC SOP’s and related TOC HR policies Strong communication, organizational, and interpersonal skills Proficient use of computers, Microsoft Office (Word, Excel, PowerPoint), and audio/visual equipment Proficient use of VDOT TOC operations systems (ATMS, VaTraffic, etc.) 
• TOMC operator certifications for levels 1 and 2, Lead and Shift Leader TOC Statewide Training Program (Virginia), Supervisor level certification) ICS 100, 200, 700 and 800 TRIP Training for TOC (for applicable regions) Criminal Justice Information Service (CJIS) Security Awareness Training (for co-located TOCs)

• Sponsorship Opportunities for US Employment Authorization are not available for this position. 
• Relocation Benefits are not available for this position. 

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. 

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com. 

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.