Lead, Academic Support - Doctoral Programs

About Walden University

Walden University, an Adtalem Global Education institution, supports a diverse community of adult learners from across the U.S. and other countries, who seek to achieve their academic goals and make positive, lasting social change in their professions and communities. Walden offers more than 100 online degree and certificate programs, for students pursuing a bachelor’s, master’s, doctoral or certificate. Walden University has graduated more than 174,000 students and is accredited by the Higher Learning Commission.

We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.

Visit WaldenU.edu for more information, and follow on Twitter, Instagram, Facebook, Instagram and LinkedIn.

Are you passionate about empowering doctoral students and leading impactful academic support initiatives? Walden’s OASIS team is seeking a proactive, flexible, and growth-minded Lead for Academic Support – Doctoral to manage daily operations, guide strategic projects, and collaborate across departments to elevate student success.

In this pivotal role, you’ll work closely with the Associate Dean to align our support strategy with university-wide goals, develop expertise in Walden’s curriculum, and foster a positive, collaborative team culture. You’ll also have opportunities to engage with faculty, contribute to professional development, and participate in university working groups.

Key Responsibilities:

• Lead daily operations and manage projects and/or a team of Instructional Support Specialists.
• Review course curriculum to ensure integration of OASIS resources that support student skill development.
• Oversee writing assessment support, including leading norming sessions aligned with Walden’s standards.
• Participate in instructional sessions (online and occasional travel for on-site).
• Tutor students in academic skills based on your expertise.
• Maintain the OASIS website in collaboration with the Content Management team.
• Develop engaging instructional resources (audio, video, or self-paced).
• Promote a positive team culture and healthy workplace environment.
• Coordinate staff workloads across projects in line with strategic priorities.
• Support data collection, analysis, and reporting on student engagement with OASIS services.
• Collaborate with the Associate Dean to implement program strategy and ensure team alignment.
• Participate in the OASIS Strategic Alignment group.
• Perform other duties as assigned, in alignment with Walden and OASIS priorities.
• Comply with all university policies and standards.

• Education: Master’s degree required; doctoral degree or current enrollment in a doctoral program preferred.
• Experience:
  • Minimum of five years in higher education and/or online adult learning, ideally with supervisory experience.
  • Proven success leading or collaborating with teams to deliver instructional support in online university programs, especially within cocurricular departments.
  • Demonstrated ability to manage and implement academic-focused projects effectively.
• Technical Skills:
  • Proficient in data collection and reporting, with regular use of tools like Power BI and Microsoft Excel.
• Core Competencies:
  • Strong problem-solving, collaboration, organizational, and communication skills.
  • Adaptability in a fast-paced, student-centered environment.
  • Detail-oriented with excellent time management.
  • Committed to working with individuals from diverse cultural and professional backgrounds.

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $61,720.78 and $108,334.92. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Adtalem offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Adtalem’s Flexible Time Off (FTO) Policy
• 12 Paid Holidays
  
  For more information related to our benefits please visit: https://careers.adtalem.com/benefits.

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation