Personal & Household Operations Manager

At Acquisition.com, we don’t just hire for open roles—we hire for impact. If you’re exceptional at what you do and align with our core values: competitive greatness, sincere candor, and unimpeachable character, we want to know you.

Role

If you thrive in dynamic, high-impact environments where no two days look the same — and you’re energized by managing diverse projects that directly set visionary founders up for success — this role may be the perfect fit.

As the Personal & Household Operations Manager, you will serve as the operational backbone to both the CEO and Founder of Acquisition.com. This hybrid role combines high-touch personal assistance with luxury household operations leadership, ensuring both professional and personal environments run with seamless precision and discretion.

Time is the most valuable resource for the Hormozis. Your mission is to protect that time by managing personal, household, and lifestyle operations with excellence — spanning staff, vendors, travel, events, and daily logistics. You will also manage and mentor the Executive Personal Assistant, operating as a cohesive team focused on high-standard personal and household execution.

You’ll roll up your sleeves to execute directly while also setting standards, guiding priorities, and serving as the escalation point when needed — all while maintaining the utmost discretion in a UHNW / A-list caliber environment.

In every interaction, you will embody the company’s core values:

• Sincere Candor

• Unimpeachable Character

• Competitive Greatness

This role requires discretion, initiative, and the ability to anticipate needs 3–5 steps ahead. You will work closely with the Executive Assistant team, household staff, and vendors, ensuring smooth execution across every domain.

Responsibilities

1. Administrative & Executive Support

• Manage complex calendars with precision, ensuring no conflicts and protecting deep work/maker time.

• Schedule and reconfirm personal and professional appointments, reservations, and recurring commitments.

• Prepare reports, expense tracking, and vendor/patient forms with meticulous detail.

• Ensure Asana tasks are updated daily and provide EOD updates as needed.

• Attend weekly admin team meetings to ensure transparency across the team.

• Serve as liaison between executives and external stakeholders with professionalism and clarity.
  

2. Household & Property Management

• Oversee multiple residential properties (primary, secondary, and investment) with tailored systems for maintenance, staffing, and seasonal readiness.

• Conduct regular property walk-throughs across all residences to ensure environments are pristine and fully operational.

• Supervise household staff and housekeeping, ensuring consistent quality standards.

• Manage all household vendors (landscaping, pest control, pool, HVAC, utilities, etc.) and maintain proactive maintenance schedules.

• Manage grocery and supply stocking, ensuring pantry, fridge, and essentials are tailored to preferences.

• Coordinate seasonal décor, organization systems, and household projects.

• Oversee property transitions (e.g., condo to estate), including movers, vendors, labeling, and organizational systems.

• Partner closely with Executive Protection and Head of Security to ensure security protocols, access control, and travel safety coordination are upheld across all properties.
  

3. Vendor, Staff & Tech Oversight

• Manage and coordinate with vendors for both personal and household needs.

• Supervise stylist, store contacts, and returns/exchanges for wardrobe management.

• Ensure tech systems (Wi-Fi, smart home, media, climate, security) remain fully operational.

• Track invoices, contracts, and receipts; prepare monthly financial summaries for the Lead EA.

4. Travel & Event Management

• Plan and manage complex domestic and international travel.

• Follow travel SOPs: booking well in advance, reconfirming reservations (one week and one day prior), and anticipating needs.

• Organize business and personal events, off-sites, and gatherings, from catering and rentals to guest hospitality.

• Provide white-glove service to guests: communication cadence, warm welcomes, tours, snacks/beverages, thoughtful gifts.

• Coordinate with Executive Protection on travel logistics, ensuring safety, route planning, and emergency contingencies are proactively addressed.

• Emergency Protocols: Empowered to reroute flights, secure alternative accommodations, and resolve disruptions in real time.
  

5. Leadership & Collaboration

• Manage and mentor the Executive Personal Assistant, aligning on priorities, dividing responsibilities, and ensuring seamless execution in personal and household matters.

• Remain hands-on with tasks while setting standards and providing accountability.

• Partner with the broader Executive Assistant team to ensure coordination across business and personal domains.

• Act as the escalation point for sensitive or complex issues while empowering the EPA to take ownership of day-to-day execution.
  

6. Discretion & Personal Assistance

• Handle errands, personal matters, and private commitments with the highest standards of confidentiality.

• Coordinate with family/friends/vendors as the point of contact for visits or special occasions alongside the EPA.

• Manage household security logistics with the Executive Protection team and Head of Security.

• Track key dates (birthdays, anniversaries, holidays) and coordinate thoughtful gifts/messages.

• Uphold strict confidentiality regarding all executive personal and household matters.

• Maintain cybersecurity hygiene for sensitive accounts and personal data.

• Develop contingency plans for household emergencies (medical, property, travel, weather).
  
  

Results & Outcomes

• Executive Time Protected: Calendars are planned 3–6 months out, with proactive scheduling and seamless personal/professional task coverage.

• Operational Excellence: All properties, residences, and offices run smoothly, well-maintained, and consistently organized.

• Flawless Guest Experience: All visitors receive tailored, white-glove service.

• Transparent Systems: Asana and Slack consistently reflect accurate updates, tasks, and maintenance records.

• Financial Stewardship: Vendor costs, invoices, and household budgets are tracked and optimized.

• Strong Team Collaboration: Executive Personal Assistant is supported, guided, and empowered under your leadership.

• Discretion & Trust: Executives’ privacy is uncompromised, and personal/professional commitments are executed with integrity.

Requirements

Experience

• 5+ years in UHNW household management, luxury household operations, high-level executive support, or similar role.

• Proven success managing multiple properties, staff/vendor supervision, and event coordination.

• Experience managing or mentoring another assistant preferred.
  

Skills

• Exceptional organizational skills, multitasking, and proactive problem-solving.

• Strong communication: discretion, empathy, clarity, and professional tone.

• Tech-savvy with smart home systems, Asana, Slack, and basic financial tools.
  

Traits

• Calm under pressure, highly adaptable, proactive.

• Discreet, trustworthy, and a collaborative team player.

• Anticipates needs 3–5 steps ahead.

Location:

• Las Vegas, NV

• Willing to be on-call and available outside traditional hours.

• Willing to relocate to Las Vegas if-needed.

Compensation

• $96,000 - $144,000 salary based on years of experience

Relocation Assistance

• We know that great talent comes from all over, so we're here to help you make the move. For this role, we offer:

• $10,000–$15,000 in relocation support (capped at $15,000).

• Up to three months of temporary housing (capped at $10,000)
  
  

Benefits

• Flexible Time off Policy and Company-wide Holidays

• Health Insurance options including Medical, Dental, Vision

• 401k offering for Traditional and Roth accounts with an employer match

• Monthly wellness allowance

• State of the art gym for employee use at HQ

Acquisition.com Core Values

Our core values are the heart and soul of this incredible company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

Competitive Greatness

Be at your best when your best is needed. Enjoyment of a hard challenge. Those who have the drive to constantly improve, the superior intellect and long term commitment to see incremental improvements become compounding returns.

Sincere Candor

Have the self awareness to accurately perceive and communicate hard truths that improve others and self, the courage to do so, and the humility to accept them, even when it hurts. Nothing great can be built without feedback: internally or externally.

Unimpeachable Character

Be the type of person with whom people are always proud to associate, personally and professionally. We look for true alignment of thoughts, words, and actions towards a goal worth pursuing.