Senior Engineer (Audio Visual)

Achieve is a leading digital personal finance company. We help everyday people move from struggling to thriving by providing innovative, personalized financial solutions. By leveraging proprietary data and analytics, our solutions are tailored for each step of our member's financial journey to include personal loans, home equity loans, debt consolidation, financial tools and education. Every day, we get to help our members move their finances forward with care, compassion, and empathetic touch. We put people first and treat them like humans, not account numbers.

Since 2002, Achieve has grown into one of the largest private consumer fintech unicorns in the U.S., with over $40B in enrollments for our industry-leading, tech-enabled debt resolution services business, and over $11Bn in personal and home loans originations via our banking-as-a-service partner.

As a part of the Technology Operations Team, the Audio Visual (A/V) Senior Engineer will be responsible for the ongoing operation, optimization, and support of conference room technologies and other audio-visual enabled functions within Achieve offices. This includes daily system health checks, proactive monitoring, and first- and second-level problem resolution. The engineer will provide user and event support including, but not limited to, audio, video, content sharing, livestreaming/webcasting, and hybrid meeting support. Responsibilities also include planning, executing, and supporting company-wide events, as well as managing open office digital signage and contact center reader boards.

The ideal candidate will bring hands-on experience with enterprise A/V and video collaboration technologies (Zoom Rooms, Microsoft Teams Rooms, or similar), as well as strong troubleshooting, documentation, and customer service skills. Clear communication with business stakeholders and cross-functional teams is essential. Occasional travel between locations and participation in enterprise IT projects will also be required.

THE ROLE

Project Work

• Design, specify, and manage installation of integrated A/V systems, including hybrid collaboration and video conferencing technologies.
• Oversee project documentation, drawings, and as-builts.
• Act as internal project lead and vendor coordinator for A/V buildouts, upgrades, and refreshes.
• Participate in project planning, budgeting, and resource alignment.
• Review project designs created by internal and external resources for accuracy, scalability, and security.
• Collaborate with Creative, Marketing, and Communications teams for content delivery and digital signage management.

Support Work

• Provide advanced A/V support for end users, IT support technicians, and escalated service desk issues.
• Deliver onsite and remote A/V support for meetings, events, and livestreams.
• Maintain, test, and replace A/V equipment proactively to minimize downtime.
• Perform preventative maintenance and work with vendors/manufacturers for advanced troubleshooting.
• Troubleshoot last-minute and mission-critical A/V problems with urgency.
• Coordinate with Facilities and IT teams on requirements for new conference room or media installations.
• Support company meetings/functions requiring A/V infrastructure (audio, VTC, webcasting, visual display, control systems such as Crestron/Extron, DSPs, and Zoom Rooms/Teams Rooms).
• Ensure all conferencing spaces are presentable, fully operational, and equipped for hybrid collaboration.
• Manage assigned service tickets within expected SLAs.

Training and Documentation

• Train and mentor IT support personnel and end users on A/V systems and best practices.
• Maintain technical documentation, runbooks, and an internal reference library for installed technologies.
• Develop and publish knowledge base (KB) articles and quick reference guides (QRG).
• Identify gaps in end-user adoption and create targeted training programs.

• Associate or bachelor’s degree in Audio Engineering, Media Production, Information Technology, or related field (or equivalent experience).
• Minimum of 5–7 years managing A/V environments in a corporate setting.
• CTS, CTS-I, or equivalent certification strongly preferred.
• Hands-on experience with A/V control systems (Crestron, Extron, or AMX), DSPs (Biamp, QSC, Shure), and VoIP integrations.
• Videoconferencing expertise including call setup, equipment troubleshooting, and platform administration (Zoom Rooms, Microsoft Teams Rooms experience preferred).
• Experience with digital signage platforms (e.g., Appspace, Carousel).
• Working knowledge of networking fundamentals (wired/wireless, QoS, VLANs for A/V).
• Strong 'white-glove' executive support mindset with ability to work calmly under pressure.
• Proficiency with Microsoft 365 suite and collaboration tools.
• Familiarity with cabling standards, signal flow, and testing tools.
• Occasional travel to the San Mateo, CA office may be required (up to 5%).

PREFERRED SKILLS

• Project management knowledge (PMP or Agile/ITIL experience a plus).
• Strong analytical, troubleshooting, and root-cause analysis skills.
• Ability to deliver A/V support in high-visibility executive and board-level environments.
• Experience with event production, livestreaming, and hybrid town hall meetings.
• Knowledge of UC integrations (Zoom, Teams, Slack, or Webex).
• Familiarity with asset management and monitoring platforms (Uptime, Crestron Fusion, Crestron ToolBox, Zoom Dashboard, or similar).
• Experience with Data Center/DCIM, rack design, and cable management best practices.
• Highly detail-oriented, with strong organizational and time management skills.
• Demonstrated ability to adapt to shifting priorities and operate with a customer-first mindset.
• Proven track record of identifying system gaps and recommending scalable solutions.
• Collaborative team player who encourages innovation, knowledge sharing, and process improvements.

All your information will be kept confidential according to EEO guidelines.

Achieve well-being with:

• Hybrid and remote work opportunities for certain roles
• 401 (k) with employer match
• Medical, dental, and vision with HSA and FSA options  
• Competitive vacation and sick time off, as well as dedicated volunteer days
• Access to wellness support through Employee Assistance Program, physical and mental health wellness programs
• Up to $5,250 paid back to you on eligible education expenses
• Pet care discounts for your furry family members
• Financial support in times of hardship with our Achieve Care Fund
• A safe place to connect and a commitment to diversity and inclusion through our six employee resource groups

Join Achieve, change the future.

At Achieve, we’re changing millions of lives.
From the single parent trying to catch up on bills to the entrepreneur needing a loan for the next phase of growth, you’ll get to be a part of their journey to a better financial future. We’re proud to have over 3,000 employees in mostly hybrid and 100% remote roles across the United States with hubs in Arizona, California, and Texas. We are strategically growing our teams with more remote, work-from-home opportunities every day to better serve our members. A career at Achieve is more than a job—it’s a place where you can make a true impact, have a sense of belonging, establish a fulfilling career, and put your well-being first.

Attention Agencies & Search Firms: We do not accept unsolicited candidate resumes or profiles. Please do not reach out to anyone within Achieve to market your services or candidates. All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any candidates sent unsolicited and will not pay any fees without a contract signed by Achieve’s Talent Acquisition leader.

#LI-KM1