Fast Facts

Join Acelero as a Family Engagement Support Advocate, where you'll provide vital support to vulnerable families, promoting children's development and school readiness.

Responsibilities: Engage families, maintain service coordination, and ensure accurate record keeping while supporting children's development.

Skills: Bachelor’s Degree in relevant fields, experience with vulnerable families, bilingual in Spanish preferred, and advanced computer literacy.

Qualifications: Minimum two years of relevant experience; preferred background working with families of children 0-5.

Location: Position based in Milwaukee, WI, with a focus on supporting families in crisis.

Compensation: $23 - $23 / Hourly

Are you a socially conscious, dedicated individual who is committed to building a better future for children, families, and their communities? If so, join us as we support early childhood education programs across the country to create positive outcomes for the children and families served.

The Family Engagement Support Advocate (FESA) will work as a member of a team whose primary role is to engage families to partner with us to promote children’s healthy development and school readiness.

Why Acelero?

Our mission is bold: To design and deliver research and evidence-based approaches to eliminate the gaps between young children's inherent potential and their achievement in school and life. With our partners, we accelerate child and family outcomes that honor all of the aspirations and cultures of the communities we serve. 

Our values: Data-Informed Learning; Transparent & Open Communication; Growth Mindset; Championing Equality; Caring Teams & Communities.

Your Role:

In their specialized role, the Family Engagement Support Advocate will provide individualized, intensive support to the most vulnerable families in our Head Start program. Families on the Family Support Advocates’ caseloads will include families experiencing a significant crisis, families who are recently homeless or whose children are in foster care, as well as families impacted by substance abuse, family violence or mental health concerns. In order to effectively support these families, the Family Support Advocate will be expected to establish and maintain relationships with community providers to provide the resources, counseling, treatment or other interventions needed to assist them to stabilize their circumstances and enhance their overall well-being.

We believe all families share the same aspirations for their children and have the ability to significantly contribute to their children’s development and learning. The Family Support Advocate’s position has been established to allow our Head Start program to triage and provide more targeted support to families who may require additional resources to achieve these outcomes. Due to its specialized nature, and based upon Center size and family distribution, the position may involve a caseload assignment at more than one center based location as deemed necessary for program operations.

What You’ll Do:

• Promote Family Environments that Enhance Children’s Development
• Support Vulnerable Families
• Maintain Internal and External Service Coordination
• Assure Accurate and Timely Record Keeping and Reporting

What You Bring:

• Minimum of Bachelor’s Degree in Social Work, Human Services, Family Services, Counseling, Family and Child Development or a related field with at least two years of experience working with vulnerable families and communities
• The commitment and passion for achieving positive child and family outcomes through high quality family engagement
• Background and experience working with families of children 0-5 preferred
• Familiarity with assessment strategies for high risk behaviors, including depression, domestic violence, and substance abuse
• Bilingual (in Spanish) preferred and may be required at certain service locations to meet the needs of our population
• Advanced computer literacy in email, word processing and internet navigation
• Valid driver’s license with reliable transportation with state-mandated minimum insurance coverage(s) on your vehicle

Additional Requirements:

• Ability to lift a child weighing 40 pounds, 20 times a day if needed
• Ability to obtain certification in CPR and First Aid
• Pass physical examination, background check, and fingerprinting screen

When/Where/How Much:

When: Winter 2026

Where: Milwaukee, WI 53209

Pay: This role pays $23.73 per hour

Why You’ll Love Working with Us:

• A meaningful mission that drives real change in the lives of children and families
• A collaborative, inclusive team that values your growth and well-being
• Robust benefits that support your total wellbeing, including:
• Medical, Dental, and Vision Insurance with multiple plan options to fit your needs
• Health Savings Account (HSA) with company contributions up to $800 annually
• Flexible Spending Accounts (FSA) for health and dependent care expenses
• 401(k) Retirement Plan with up to 4% company match and immediate vesting
• Company-paid Short-Term and Long-Term Disability and Basic Life Insurance
• Up to $500 per year in Professional Development Reimbursements
• Employee Assistance Program (EAP) with counseling and mental wellness support
• Wellness Programs, including virtual fitness, nutrition, and mindfulness classes
• Pet Insurance, Legal Assistance, ID Theft Protection, and Employee Discount Perks

If you’re ready to take on a challenge that matters and lead growth in a company where purpose and values drive every decision, apply now to join us as our next Family Engagement Support Advocate. Together, we’ll help every child reach their fullest potential!

Why Acelero Learning or Shine Early Learning?

- Ability to make an impact in the lives of the children, families, and partners we serve

- Career growth and professional development opportunities

- Supportive working environment

- Average of 5 weeks of paid time off during 1st year of employment

- Comprehensive benefits, including 401K matching and 100% vesting program

We are an equal opportunity employer, committed to creating a diverse and healthy work place.