IT Director Business Relationship Management – Global Data & Analytics

According to the World Health Organization, approximately 422 million people have diabetes today, and by 2045, the number is projected to rise to 700 million people. The Abbott Diabetes Care Libre continuous glucose monitor (CGM) sensor and customer experience deliver patient-centered solutions and empathetic experiences critical to helping people with diabetes understand how to manage their disease-state and live life to the fullest.

As the IT Director Business Relationship Management – Global Data Analytics, you will play a pivotal role in advancing ADC's Data Strategy, governance and culture by facilitating effective collaboration across various business functions (Commercial, Marketing, R&D, Quality, and Operations). This collaboration will establish the Data Mesh/Data Products framework for unified and flexible approach to data management across ADC, ensuring seamless integration and accessibility of data and position data as a valuable asset. Reporting directly to the Divisional Vice President of IT, your responsibilities will include collaborating with cross-functional teams, ensuring global business and IT data strategy seamlessly drive solutions and the portfolio of programs, projects, and applications support our business growth, engage health care professionals, and enhance patient care.

Responsible for leading the strategy, development, and execution of our data-driven product initiatives across all regions (North America, EMEA, APAC, LATAM), you will align technical strategy with business cases while partnering with business teams to capture/showcase business value and drive road-mapping. This role requires a highly skilled and experienced leader with deep knowledge of healthcare data systems, analytics platforms, and the healthcare industry’s unique challenges. You will work closely with cross-functional teams, including data, engineering, clinical stakeholders, and business leaders, to build innovative analytical solutions that leverage data to drive impactful outcomes

A steady and trusted advisor, partnering closely with senior business leaders, you and your team are change agents, driving business transformation and having span and control of IT data and analytics skillfully applying your knowledge of business needs and enterprise IT strategies to proactively identify areas of opportunity and shape demand in anticipation of future strategic business capabilities.

Core Job Responsibilities

Strategy Implementation

• Collaborate with business and product leaders to shape the vision and roadmap for data products that drive measurable improvements in clinical outcomes, operational efficiency, and financial performance.
• Partner with Delivery IT and Enterprise Architecture teams to design and implement a scalable Data Mesh framework, ensuring alignment with the organization's overarching data strategy.
• Continuously monitor advancements in healthcare technology, data management, and analytics, advocating for the adoption of emerging trends that deliver strategic value.
• Champion data-driven innovation by exploring and integrating artificial intelligence and novel data sources to unlock new business capabilities and use cases. Lead efforts to identify and apply emerging technologies that accelerate transformation and enhance competitive advantage.
• Establish governance frameworks to ensure trust in AI-ready data assets, promoting data stewardship and accountability across business domains to support ethical and effective data utilization.

Demand/Intake Management

• Build deep relationships with our business partners and understand the core problems that we can solve for them through leveraging data and analytical tools.
• Work with business leaders across Abbott Diabetes Care to prioritize investments in high impact data products.
• Oversee the intake process for all BRM GenAI requests, ensuring timely and effective evaluation and prioritization of initiatives.

Architecture Review/Alignment

• Work closely with Delivery IT Enterprise architecture to develop and implement a Data Mesh strategy, ensuring alignment with the overall Data Strategy.
• Evolve technology capabilities for the digital and analytics platform to align data and analytics initiatives with IT infrastructure and policies, and drive technology innovation across the organization.

Business Value Measurement

• Cultivate strong partnerships with executive leadership to reinforce the strategic importance of data as a business asset. Promote the readiness of data for AI applications and demonstrate measurable value through data, analytics, and AI initiatives.
• Clearly articulate the business impact of data-driven solutions by communicating tangible outcomes and value creation to stakeholders and senior executives.
• Define and monitor key performance indicators for data products to evaluate effectiveness, user adoption, and business impact. Use insights to guide iterative improvements and strategic decisions.
• Deliver regular operational and product updates to Data & Analytics leadership, ensuring transparency and alignment across teams.

• Serve as the IT representative on the cross-functional Data Use and Ethics Governance Council, advocating for responsible data practices and supporting the ethical handling of patient data through robust governance frameworks.

People/Competency Development

• Establish and uphold best practice standards, methodologies, and processes to elevate data strategy maturity and ensure consistent, high-quality delivery across the organization
• Lead, mentor, and develop a high-performing data and analytics team, fostering a culture of excellence, innovation, and accountability.
• Promote cross-functional collaboration and continuous improvement by encouraging open communication, shared learning, and agile ways of working.
• Design and implement career development pathways that support the professional growth and advancement of team members.

Experience

• Minimum of 12 years of progressive experience in IT leadership roles, preferably within a large or mid-sized multi-national healthcare or medical devices organization.
• Experience driving IT strategy in a large multi-national organization is highly desirable.
• Proven track record of successfully managing complex IT projects across diverse regions.
• Strong understanding of diabetes care, medical devices, and/or healthcare regulations.

Technical Skills and Expertise

• Proficient in designing, implementing, and managing data systems that support business operations efficiently. Must possess advanced technical skills to navigate the intricacies of data systems and ensure their seamless operation.
• Comprehensive grasp of technology strategies for data systems, including alignment with the latest technological advancements and best practices for data management, security, and scalability, ensuring our data systems are not only robust and secure but also cost-effective and high performing.
• Broad knowledge of all technologies used or to be used by the internal customer, their external customers, and internal partners.

Leadership and Management

• Strong organizational skills, including program/project governance and increased levels of staff oversight.
• Ability to oversee the integration and optimization of data systems across the organization, inclusive of managing large-scale projects, coordinating with multiple departments, and ensuring that data systems align with business goals.
• Experience leading teams - both with direct staff and indirect project teams.
• Strong interdisciplinary, intercultural, influence, and networking skills.

Education

• Bachelor’s degree in information technology, Business Administration, or related field. Master’s degree preferred.

Position Accountability / Scope

• Financial implications of programs ranging up to $20MM. Cumulative project budget oversight ranging from $5MM to $25MM per year.