SR SYSTEM ADMINISTRATOR

Overview

The System Administrator is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure.

Responsibilities

ESSENTIAL FUNCTIONS: (These functions are inteded as a general illuatriation of the work performed in this job classification and are not all inclusive for this position) - Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service. - Maintain, upgrade and manage software and hardware. - Requires the ability to diagnose and resolve problems quickly. - Ensure that technology infrastructure runs smoothly and efficiently. - Install and configure software and hardware.  - Manage network servers and technology tools. - Set up accounts and workstations. - Monitor performance and maintain systems according to requirements. - Excellent hardware and software troubleshooting skills and experience in large IBM systems such as iSeries and AS/400 environments is key. - Working technical knowledge of CL programming language is a plus. - Working technical knowledge of database structure, SQL query and analysis tools. - Disaster recovery testing, documentation, and problem resolution. - Perform problem isolation, definition, resolution and follow-up for system, application and customer problems. - Recommend changes in system and application maintenance and standards. - Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs. - Perform regular security monitoring to identify any possible intrusions.  - Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary. - Ensure security through access controls, backups and firewalls. - Upgrade systems with new releases and models. - Create, maintain and update technical documentation. - Develop expertise to train staff on new technologies. - Able to prioritize and execute tasks in a high-pressure environment. - Highly self-motivated and directed, with keen attention to detail. - Other duties as assigned.

Qualifications

EDUCATION AND /OR EXPERIENCE REQUIREMENTS: (Related education and experience may be interchangeable on a year for year basis) - High School Diploma or equivalent. - Bachelor’s Degree in Business or Information Technology or Gaming industry experience preferred and/or three to five years related work experience.  - The ability to communicate with different levels of users. - Knowledge of applicable data privacy practices and laws. - Strong customer service orientation. - Proven analytical and problem-solving abilities. - Ability to effectively prioritize and execute tasks in a high-pressure environment. - Strong interpersonal and oral communication skills. - Adept at reading, writing, and interpreting technical documentation and procedure manuals. - Ability to conduct research into hardware and software issues and products as required. - Ability to present ideas and solutions in user-friendly language. - Highly self-motivated and directed. - Keen attention to detail. - Skilled at working within a team-oriented, collaborative environment. - Experience working in a team-oriented, collaborative environment.     ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc): - Must obtain and maintain a valid drivers and all licenses / certifications per Federal, State, and Gaming/Lottery regulations - Prior experience in the Gaming industry strongly preferred. - Prior experience in Tribal Gaming preferred. - Prior experience opening new properties/outlets preferred. - Must successfully pass background check. - Must successfully pass drug screening. - Must be twenty-one (21) years of age.   KNOWLEDGE OF: - Working technical knowledge of network, PC, and platform operating systems, including Microsoft Server 2012R2 - Extensive application support experience with Microsoft Technologies - Working technical knowledge of current systems software, protocols, and standards, including [Firewalls, Active Directory]. - Strong knowledge of local area network administration. - Hands-on software and hardware troubleshooting experience. - Experience with data management. - Experience documenting and maintaining configuration and process information. - Computer operations experience on IBM mid-range systems, i.e., AS/400 and micro-processor computers preferred. - Working knowledge of all the PC software at Hard Rock and virus detection software. - Working knowledge of telecommunication system is preferred. - Good technical and communication skills. - Understanding of application file components, i.e., file structures, file relationships, file contents.   ABILITY TO:   - This position spends time on the Casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume. - Be flexible to work varying shifts and time schedules as needed. - Obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations. - Communicate effectively with outside contacts and all levels of team members. - Review, comprehend and assimilate reports, information generated on and by the computer and other necessary documentation. - Use a computer, keyboard and other equipment associated with the positions. - Sitting for extended periods of time. - Dexterity of hands and fingers required to operate a computer keyboard or mouse, and to handle other computer components. - Occasional inspection of cables in floors and ceilings. - Lifting and transporting of moderately heavy objects, such as computers and peripherals. - Install hardware and perform minor repairs as necessary.

Additional Details

Closing:

The Tribal Council gives first preference in all of its employment practices to members of the Enterprise Rancheria Tribe who meet the job requirements.