IT Business Relationship Manager - (North America Sales Operations)

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year

• An excellent retirement savings plan with high employer contribution

• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

Abbott is a global healthcare leader dedicated to helping people live more fully at every stage of life. Our portfolio of life-changing technologies spans diagnostics, medical devices, nutrition, and branded generic medicines. With a presence in over 160 countries, we’re committed to advancing health and well-being worldwide.

At Abbott Diabetes Care, we empower people with diabetes through innovative technology—like our FreeStyle Libre system—to manage their condition with greater ease, speed, and confidence.

We are seeking a strategic and tech-savvy IT Business Relationship Manager - (North America Sales Operations) to serve as a key partner to the ADC Sales Operations team with primary focus on US  and  Canada region. In this role, you will lead cross-functional technology initiatives that enhance commercial effectiveness, streamline operations, and elevate our brand presence in the healthcare provider space.

This is an onsite role located in 1420, Harbor Bay Parkway, Alameda, CA. This is not a remote role/opportunity.

Core Responsibilities:

• Strategic Leadership:
  Align with global Commercial Sales Operations leaders to shape and execute a unified IT roadmap that supports business growth and commercial strategy.

• Technology Enablement:
  Recommend, scope, and implement scalable solutions that improve sales performance visibility, operational efficiency, and field effectiveness.

• Sales Operations Support:
  Maintain and enhance applications (e.g., CRM, analytics, compensation systems) that enable the field sales team to effectively position FreeStyle Libre to healthcare providers.

• Performance Insights:
  Ensure the Sales Operations team has a comprehensive view of sales performance, enabling rapid identification of issues and opportunities.

• Process Optimization:
  Analyze and improve business processes, identify opportunities for automation, and ensure alignment with regulatory and strategic goals.

• Innovation & Change Management:
  Champion innovation, drive adoption of emerging technologies, and lead change initiatives that deliver measurable business value.

• Global Collaboration:
  Leverage global tools, platforms, and best practices to drive consistency and efficiency across regions.

Minimum Qualifications:

• Bachelor’s degree in Computer Science, Business Administration, or related field.

• 7–10 years of IT or business experience in a mid-to-large organization, preferably in healthcare.

• Strong understanding of sales operations systems (CRM, analytics, compensation tools).

• Proven ability to lead cross-functional projects and align technology with business strategy.

Preferred Qualifications:

• Experience with Salesforce or Veeva CRM administration.

• Background in enterprise analytics tools and technologies.

• Strong project management and stakeholder engagement skills.

• Experience leading governance boards and managing indirect teams.

• Excellent communication, negotiation, and intercultural collaboration skills.

Apply Now

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

     

The base pay for this position is

$112,000.00 – $224,000.00

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

IT Services & Solutions Delivery

     

DIVISION:

BTS Business Technology Services

        

LOCATION:

United States > Alameda : Plaza 6 Building

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Not specified

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)

     

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

     

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

     

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf