Retail Store Manager

Join Us Today!

Are you an experienced leader who loves driving success and improving customer experiences? We’re looking for a Retail Store Manager who thrives in a fast-paced environment and wants to make a difference in both the team and the community. Join our dynamic team, help build a culture of excellence, and take the next step toward a rewarding career. Apply now!

Work-Life Balance:

• No Sundays: Enjoy a consistent schedule with no work on Sundays.
• Convenient Hours: Monday to Friday, 9AM to 6PM, and Saturday, 9AM to 2PM (37.5-hour work week).
• Paid Holidays: Celebrate eight paid holidays throughout the year.
• Generous Paid Time Off: Accrue over three weeks of paid time off during your first year.
• Paid Volunteer Time Off: Make a difference in your community with paid time off to volunteer.

Work Location: 3710 Palomar Centre Drive, Lexington, 40513

Rewards and Benefits:

• Competitive Compensation: The starting base compensation for this position is $51,495 to $68,202/base salary. The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.
• Quarterly Incentive Plan: This position is eligible for a quarterly incentive plan based on store performance, rewarding you for driving success and achieving key objectives.
• AAA Premier Membership: Enjoy complimentary AAA Premier level membership benefits.
• Medical, Dental, Vision, and Prescription Coverage: Take care of your health with our comprehensive benefits package.
• Tuition Reimbursement: Invest in your future with our tuition reimbursement program.
• 401(K) Plan: Save for your retirement with our company-matched 401(K) plan, up to 7%.

What You’ll Do:

As a Retail Store Manager, you will work closely with the District Manager/Director to ensure that your team meets and exceeds sales service goals, while fostering a positive and collaborative environment. Your leadership will play a crucial role in driving store operations, maintaining an excellent customer experience, and supporting the team in delivering quality services.

• Sales and Quality Leadership: Foster a sales and quality culture by focusing on the achievement of scorecard goals to include revenue growth, sales, and quality standards.
• Team Development: Monitor, evaluate, and coach associates to ensure they are meeting their goals by providing quality service and upselling/cross-selling products and services. Mentor and coach less experienced managers and supervisory staff with a focus on complaint resolution, operations management, and coaching techniques.

• Day-to-Day Operations: Manage the day-to-day operations of the retail store by efficiently managing the budget, facilities maintenance, merchandise and inventory management, and personnel management to include scheduling, recruitment and retention, and associate development.

• Customer Experience: Collaborate with other business lines (Travel, Automotive, Insurance, Quality, etc.) to ensure a positive customer experience in all areas of customer contact and provide guidance or direction to associates in the absence of the business line leader. Assist retail associates in serving customer needs to include the investigation and resolution of customer complaints in a timely fashion.
• Promote Shared Values: Demonstrate and promote a culture of Shared Values and teamwork. Participate on special project teams as needed and represent the retail store, district, or region on company-wide committees or workgroups.
• Reporting and Analytics: Prepare and deliver reports as required and ensure the consistent use of analytics to monitor and improve results, and develop plans to enhance operational efficiencies and associate effectiveness.
• Community Engagement: Build relationships in the community to generate business for the retail store and enhance the AAA brand. Partner with Travel Services and/or Distribution Marketing to coordinate promotional events and outreach efforts.
• Special Projects: Participate on special project teams and represent the store, district, or region on company-wide committees or work groups

Minimum Qualifications:

• Education: Bachelor’s degree or equivalent experience.
• Experience: At least 5–6 years of business experience, including 2–3 years in a supervisory role.
• Technical Proficiency: Demonstrate strong computer skills, including proficiency in Microsoft Office, with the ability to navigate multiple websites and programs efficiently in a fast-paced retail environment.
• Notary Public: designation or willingness to obtain with 6 months of employment required.
• Licensing: Attainment of Membership and Travel Insurance License required within six months of acceptance of the position.
• Knowledge of DMV Laws: Preferred knowledge of Department of Motor Vehicle laws is preferred for the retail store’s state. Must pass state requirements for Tag and Title processing. (in states where applicable)
• Satisfactory Background: Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings. This may include ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position.

Full time Associates are offered a comprehensive benefits package that includes:

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave 
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year
• And MORE! Check out our Benefits Page for more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers.  We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply.  It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

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