Product Manager, Lead Platform

We are seeking a hands-on Product Manager - Lead Platform to drive the execution of initiatives that power A Place for Mom’s Senior Living business. This role focuses on delivering improvements across the end-to-end customer journey once a lead is created — from initial consultation through referral and follow-up — ensuring our systems, processes, and tools enable efficient, high-quality experiences for families.

This role will own the Lead Platform product, which serves as the central hub for managing and processing incoming family inquiries. These services include lead capture, routing, and tracking functionalities, ensuring that each lead is efficiently directed to the appropriate internal team allowing for the best possible family experience. The ideal candidate is an execution-oriented product manager or experienced project manager looking to deepen their product experience.

In this setup, stakeholders prioritize the roadmap; Product’s role is to define business needs into technical requirements and ensure delivery, alignment, and measurement across teams. The Product Manager, Lead Platform will report to the VP of Product for Senior Living.

Who you are:

You are a structured, collaborative, and delivery-focused operator who thrives on bringing cross-functional initiatives to life in a dynamic environment. You are equally comfortable translating business needs into actionable plans and managing details across multiple stakeholders and systems.

You may come from an operations, project management, or product owner background, but what sets you apart is your ability to connect business context with technical execution. You can take an idea or business objective, define and document it through the product process, and translate it into clear requirements and user stories that drive delivery.

You’re resourceful, detail-oriented, and proactive about unblocking teams and driving measurable outcomes. You excel in environments where clarity must be created from complexity and progress depends on cross-team coordination.

What you will do:

Responsibilities

• Own product definition: gather stakeholder input, document business needs, and translate them into detailed requirements and user stories for engineering and data teams.

• Own execution and delivery for the Lead Platform product area, ensuring timely and high-quality rollout of prioritized initiatives across the Senior Living business.

• Collaborate with cross-functional engineering groups (e.g., Core Platform, Data Services, AI/ML) to coordinate dependencies and align on sequencing and delivery milestones.

• Stay aligned with Engineering Managers on day-to-day execution in an Agile environment, including backlog tracking, sprint alignment, and documentation of decisions, risks, and outcomes.

• Partner closely with Sales, Operations, and Engineering teams to track progress and communicate updates and outcomes.

• Build and maintain lightweight but effective tools (e.g., Google Sheets trackers, dashboards) to monitor initiative status and performance metrics.

• Support measurement and reporting on product-driven initiatives, helping stakeholders understand impact and identify opportunities for iteration.

• Serve as a connective tissue between business and technical partners — ensuring the “why” is understood, the “what” is documented, and the “how” is executed.

Required Skills & Competencies

• 5+ years of experience in product ownership, project management, or operations roles focused on execution and cross-functional delivery.

• Demonstrated ability to manage multiple initiatives simultaneously in a fast-paced environment.

• Strong stakeholder management skills — able to build trust, align expectations, and communicate clearly across teams.

• Experience working with Agile delivery teams; familiarity with Jira, Confluence, and similar tools.

• Proficiency with Google Workspace, including Sheets, Slides, and Docs, and comfort building lightweight project tracking tools.

• Technical fluency sufficient to follow conversations with engineers and data teams, ask good questions, and connect business needs with technical solutions.

• Excellent written and verbal communication skills with attention to clarity, consistency, and follow-through.

Preferred

• Familiarity with lead management systems, sales enablement tools, or customer journey optimization.

• Exposure to data-driven product measurement and performance reporting.

Why you’ll love this role:

This is a unique opportunity to operate at the intersection of Sales, Operations, Product, and Technology — translating business priorities into scalable solutions that directly impact how A Place for Mom connects families to the right care. You’ll play a critical role in ensuring we deliver on our vision with precision, alignment, and measurable impact.

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About A Place for Mom:

A Place for Mom is the leading platform guiding families through every stage of the aging journey. Together, we simplify the senior care search with free, personalized support — connecting caregivers and their loved ones to vetted providers from our network of 15,000+ senior living communities and home care agencies.

Since 2000, our teams have helped millions of families find care that fits their needs. Behind every referral and resource is a shared goal: to help families focus on what matters most — their love for each other.

We’re proud to be a mission-driven company where every role contributes to improving lives. Caring isn’t just a core value — it’s who we are. Whether you’re supporting families directly or driving innovation behind the scenes, your work at A Place for Mom makes a real difference.

Our employees live the company values every day:

• Mission Over Me: We find purpose in helping caregivers and their senior loved ones while approaching our work with empathy.

• Do Hard Things: We are energized by solving challenging problems and see it as an opportunity to grow.

• Drive Outcomes as a Team: We each own the outcome but can only achieve it as a team.

• Win The Right Way: We see organizational integrity as the foundation for how we operate.

• Embrace Change: We innovate and constantly evolve.
  

Additional Information:

A Place for Mom has recently become aware of the fraudulent use of our name on job postings and via recruiting emails that are illegitimate and not in any way associated with us. APFM will never ask you to provide sensitive personal information as part of the recruiting process, such as your social security number; send you any unsolicited job offers or employment contracts; require any fees, payments, or access to financial accounts; and/or extend an offer without conducting an interview.

If you suspect you are being scammed or have been scammed online, you may report the crime to the Federal Bureau of Investigation and obtain more information regarding online scams at the Federal Trade Commission.

All your information will be kept confidential according to EEO guidelines.

A Place for Mom uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.