Collections Specialist - job 1 of 3

About Us

YouLend is the preferred global embedded financing platform for many of the world’s leading e-commerce sites, tech companies and payment services providers such as Amazon, eBay, Shopify, Mollie, Dojo, Paysafe, Just Eat Takeaway and Takepayments. Our software platform and APIs enable our partners to offer flexible financing products, in their desired branding, to their merchant base. With YouLend's AI-driven credit risk assessment solutions, more merchants and SMEs than ever can receive fast, flexible and affordable funding. We operate in 9+ geographies across the UK, EU and the US.

We believe that the future of financial services will be delivered by customer-oriented tech companies that embed financing in their customer journeys, and we are building the solutions that will power that future.  

The Role:

To meet the growing demand for our technology and services, we are now seeking a Collections Specialist to join our collections & recoveries department. You will be responsible for promoting and sustaining a constructive, supportive and professional working relationship with all merchants and colleagues. Being one of the fastest growing Fintech businesses globally we are looking for exceptionally talented and self-motivated person who has a desire to build a career within the Company.

• To provide a first-class service relating to the resolution of any non/under-paying customers
• Case management of high value accounts in arrears across varying and unique circumstances
• Handling inbound and outbound telephone calls, create bespoke letter and email content with high levels of care, awareness and accuracy
• Build positive relationships with our merchants to validate their circumstances and resolve with a positive outcome for both YouLend and the merchant
• Negotiate, implement and execute positive solutions with the Merchants circumstances in mind, while balancing the best interests of the business
• Work with a wide range of teams within the company to understand, strategize and implement the most appropriate course of action for each account
• Working closely with Team Leaders and Collections & Recoveries Management to help review and develop the wider recovery strategies
• Good insolvency understanding
• Strong understanding of legal escalation within Credit Control / Collections & Recoveries
• Ensuring compliance with all appropriate legislation regulatory body guidelines
• Empathy, forbearance and professionalism
• Strong communication skills, accuracy and confidence
• The ability to deal with a variety of challenges, innovate and think on your feet
• Business acumen, entrepreneurial spirit with real enthusiasm for helping SMEs. Experience within the finance industry is advantageous
• Ability to manage complaint related matters, together with fostering a positive resolve
  
  

Essential:

• Minimum of 3+ years' experience within Credit Control/Collections/Debt Recovery environment
  
  

Desirable Skills:

• Collections and Recoveries experience within finance
• Be highly reliable, organised and adaptable
• Excel experience
• Have excellent attention to detail and confidence working with data
• Entrepreneurial mindset, with strong work ethic and can-do attitude
• YouLend is very much team orientated - being a team player is needed

We offer comprehensive benefits package that includes:

• Health Care Coverage. Youlend covers 80%; employee contribution is 20% of the premium.
• Medical Plan (medical insurance and prescription drug coverage)- Choice of 5 different plans through United Healthcare.

• Dental plan coverage

• Vision plan coverage

• Benefits can be for: Employee only; Employee & Spouse; Employee & Child; Employee & Family

• Retirement - 401K match. Employee match $1 for $1 up to 5% of salary.

• Basic Life & AD&D Insurance.

• International travel insurance covered if traveling abroad for work purposes.

• Paid Time Off (PTO)- 20 working days (4 weeks) + US public holidays

• Paid Office Parking

Why join YouLend? 

At YouLend, we are actively creating an equitable and inclusive environment for every YouLender to thrive. We champion diversity and embrace equal opportunity employment practices. Our hiring, transfer, and promotion process are exclusively based on qualifications, merit, and business requirements, free from any discrimination based on race, gender, age, disability, religion, nationality, or any other protected basis under applicable law.