Sr. Shift Manager of Cage Operations

Encore Boston Harbor features 210,000 square-feet of gaming space including more than 3,000 slot machines and 240 table games. Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor boasts 671 spacious hotel rooms, a spa, salon and fitness center, specialty retail shops, 15 dining and lounge venues and more than 50,000 square feet of ballroom and meeting spaces. The grounds feature a six-acre Harborwalk with pedestrian and bicycle paths that provide access to the waterfront, an event lawn, public art and ornate floral displays. It is the largest private, single-phase development in the history of the Commonwealth of Massachusetts.

The Encore Boston Harbor Sr. Shift Manager of Cage Operations will be responsible for daily operations of the Cashiers Cage Department during assigned shifts. This position will oversee and manage the activities of the Cage to ensure the integrity of currency and chips/tokens counting derived from casino games, as well as ensuring compliance with all gaming regulations and Massachusetts Gaming Commission and federal reporting requirements. Responsibilities include, but are not limited to: implementing the department strategy; maximizing opportunities for departmental and company success; ensuring security and protection of all casino assets passing through the cashiers cage; maintaining all Encore Standards; and ensuring excellent guest and team member experience. This position will be accountable for the financial performance, daily operation, guest satisfaction, and employee satisfaction for casino cage.

JOB RESPONSIBILITIES:   
•    Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
•    Participates in short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement.  Identifies key drivers of success.
•    Supervises daily activities to maintain departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports. 
•    Supports the management and performance of team members under his/her area of responsibility.
•    Monitors all activities of the department to ensure that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced.  
•    Facilitates communication throughout the property by organizing and presiding over regularly scheduled meetings with team members within the department and with other departments as appropriate to ensure property-wide communication.
•    Supports hiring, performance management, and employee engagement within the department.  Provides training opportunities, constructive and positive feedback to team members within area of responsibility.  Creates a motivating environment.
•    Provides professional internal and external guest service, which may require levels of patience, tact, and diplomacy. Responsible for addressing guest and team member issues as appropriate.  
•    Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
•    Must have the ability to promote positive, fair, and ethical relations with all team members, with all Encore contractors, and in all interactions within the Host and Surrounding Communities, as an ambassador of the Encore brand.
•    Manages and assists all front of house (FOH) and back of house (BOH) Cage Team Members.
•    Ensures that all Cashiers Cage reports are submitted in a timely manner.
•    Assigns Cage team members according to job requirements and the team members’ abilities, skills, and experience.
•    Observes performance of duties to evaluate efficiency and to detect and correct inefficient work practices.
•    Is responsible for the balancing of various bank drawers within the Cage area, maintaining accuracy throughout all phases of the balancing process.
•    Maintains protection of extremely large amounts of currency, ensuring prevention loss by providing extreme care and attention to detail.
•    Ensure that procedures and proper controls are implemented to protect counted receipts.
•    Maintain close control of all activity in all Cage areas by maintaining an awareness of changes and or problems, which may affect the security of the coin/currency in the Cage.
•    Maintain visual and electronic surveillance of personnel, ensuring prevention of monetary loss.
•    Schedule Cage personnel and obtains signatures daily for the Gaming Commission.
•    Observe count, reviews count slips, and reconciles total funds to ensure the integrity of the count for Ticket Redemption, Kiosk, Jackpot machines, and all BOH Cage support areas.
•    Transfer receipts to the Cashier's Cage and the corresponding documentation to the Accounting department on a daily basis.
•    Supervise the count and packaging of coin/currency delivered to the Count Room from the bank at the order of the Cashier's Cage.
•    Order and stock parts to ensure proper operation and maintenance of all cage equipment.
•    Balance inventory of chip bank to the casino computer system and accounts for all chip movements in and out of the chip bank.
•    Works with safety as a priority, and follows department and company safety standards.
•    Maintains relevant knowledge of industry through continuing education and training.
•    Performs any other job-related duties as assigned. 
 

JOB REQUIREMENTS:  
To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Age, Gaming and Certifications:
21 years of age or above.
Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.

Education and/or Experience:  
High school degree or equivalent required. Bachelor’s Degree in a related field or equivalent experience preferred. 
Minimum 2 years of Casino experience required, with a prior leadership role preferred. 
Requires general computer skills and basic knowledge of Microsoft Office.
Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.

Language Skills:
Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.  Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus.
Ability to write detailed instructions and correspondence.  Ability to effectively present information in one-on-one and group situations. 

Mathematical Skills & Reasoning Ability:
Ability to compute basic mathematical calculations. Ability to decipher various reports and maintain reports upon request.
Ability to define problems, collect data, establish facts, and draw valid conclusions.  

Physical Demands: 
The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. 
While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl. 
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least thirty (30) pounds, and varied instances of standing/walking.  

Work Environment: 
The work environment characteristics described here are representative of those that exists while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•    The noise level in the work environment is typically moderate.  When on the casino floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
•    Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property.
•    Reliable, consistent, and punctual attendance is required.

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.