Supervisor Security/Customer Service Specialist

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Manage the day-to-day operations of the Security Department including scheduling, daily assignments, training, and equipment usage. Ensures that the staff assignments / duties are completed per established standards for timeliness, service and productivity. Work shifts as needed for shortages, after hour requests, snow / ice removal and any other assignments needing to be completed after regular working hours.

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. High School Diploma or equivalent.

2. Must be 21 years of age or older

3. Valid Driver’s License.

4. State criminal background check and Federal (if applicable), as required for regulated areas.

EXPERIENCE:

1. Four (4) years of prior experience in the Security field and/or the customer service industry

PREFERRED QUALIFICATIONS:

EXPERIENCE:

1. Previous Supervisory Experience

2. Security and/or customer service experience preferred.

3. One (1) year experience in developing monthly operational and capital equipment budgets.

4. One (1) year experience with computerized monitoring systems.

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position.  They are not intended to be constructed as an all-inclusive list of all responsibilities and duties.  Other duties may be assigned.

1. Provides daily supervision for operations of Security, Shuttle, Dispatcher, and Ambassador functions.

2. Contributes to development and evaluation of campus-wide Security, Parking, Landscaping, and Ambassador Operational Plans.

3. Assists in staff recruitment and retention including new employee orientation, in-service continuing education and new equipment and/or systems training.

4. Assures daily staffing levels are adequate to meet departmental operational needs.

5. Provides input into overall employee job performance; counsels and disciplines employees under the direction of the Manager.  Provides support to Manager with employee personnel records and schedules.

6. Provides daily supervision and ongoing feedback to employees concerning job performance.

7. Collects data to provide Manager for appropriate benchmarking and trend review.

8. Assures compliance with hospital and department policies and other relevant regulatory authorities (TJC, OHFLAC, etc.)

9. Monitors on a continual basis of all personnel and current expense budgets providing information and / or justification of variances to the Manager.

10. Assists in the verification and validation of payroll reports, intervening as appropriate to ensure adherence to institutional payroll policy and procedures.

11. Assures the most economical utilization of time, materials and resources through the review of workflow and staffing patterns in order to achieve optimal productivity and to provide cost effectiveness of staffing patterns.

12. Maintains effective communication with patients, staff and other departments as necessary to assure identification of problems and provide problem resolution in support of the hospital’s mission of quality patient care delivery.

13. Assist the manager in dissemination of necessary information from prepared reports.

14. Assures the adherence of all standards and policies as set forth by WVUH and the accrediting bodies for the purposes of licensure, certification and accrediting.

15. Reports process problems to Manager as they arise.

16. Assist others with Security department systems as necessary to keep workflow professional, current, and efficient.

17. Assist with other ancillary and support workflow processes and procedures as necessary.

18. Supervises WVUH and Divisional Fleet Motor Vehicles regulations. Supervises all claims made with WVUH Fleet vehicles and any customer vehicle accidents.

19. Supervises Parking permits validation, reporting and data entry.

20. Supervises all Security Department Procurement duties to include but not limited to, working with vendors, purchasing, invoices and tracking of all purchases.

21. Serves on various Performance Improvement teams to improve efficiency within the department.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Incumbent may spend considerable amount of time standing, moving between sites by walking, driving a vehicle, or observing behaviors.

2. Manual dexterity used in operating standard office equipment.

3. Visual strain may be encountered when viewing computer screens.

4. May require moving through various areas within the building, requiring use of stairs and elevators.

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. The incumbent may spend time in an office setting, construction site, or clinical setting.

2. The work may involve exposure to a variety of physical or environmental hazards.

3. Personal protective equipment (PPE) such as respirators, disposable clothing, hearing, foot, and eye protection may be required to be worn.

SKILLS & ABILITIES:

1. Incumbent should have knowledge of de-escalation, self-defense, and defensive control techniques.

2. Basic computer and data management skills including Office Products:  Outlook, Word, Excel, and PowerPoint

3. Understanding of basic accounting principles and personnel management philosophies.

4. Must be capable of functioning effectively under often stressful conditions.

5. Ability to utilize strong organizational and time management skills to meet established goals and objectives.

6. Excellent verbal and written communication skills.

Additional Job Description:

Scheduled Weekly Hours:

40

Shift:

Exempt/Non-Exempt:

United States of America (Non-Exempt)

Company:

WVUH West Virginia University Hospitals

Cost Center:

608 WVUH Security

Address:

1 Medical Center Drive

Morgantown

West Virginia

Equal Opportunity Employer

 

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.