Senior Funeral Services Director #1508

Our client, an established funeral home with a distinguished legacy in providing Jewish funeral services, seeks a seasoned Funeral Services Director to become part of their executive leadership. This respected Cleveland-area establishment has built an outstanding reputation for delivering compassionate care to families in their time of need while maintaining strong connections throughout the Jewish community.

Operating as part of North America's most comprehensive funeral, cemetery, and cremation services network, this opportunity provides both organizational stability and the rewarding experience of supporting families with dignity, expertise, and cultural awareness. The successful candidate will combine funeral service proficiency with strong management skills to uphold the prestigious standards for which this location is recognized.

This represents a full-time, on-location opportunity.

Primary Duties & Responsibilities

Funeral Operations & Client Relations:

• Coordinate all service elements including removals, transfers, preparation logistics, and ceremonial details
• Conduct arrangement meetings with families, negotiate service contracts, and showcase available options, products, and benefits including military honors
• Lead visitations, funeral ceremonies, and graveside services as Master of Ceremonies
• Organize and execute funeral and memorial services following Jewish traditions and customs with dignity and compassion
• Manage pre-arrangement services and deliver ongoing family support and aftercare
• Deliver outstanding, customized service that surpasses family expectations

Administrative Leadership:

• Oversee daily operations encompassing scheduling coordination, personnel management, and resource deployment for optimal service delivery
• Maintain compliance with all professional, local, state, and federal regulatory requirements
• Oversee facility upkeep, grounds maintenance, vehicle fleet, and equipment functionality to ensure professional standards and operational readiness
• Prepare and process all necessary paperwork, agreements, legal documentation, and regulatory filings with precision
• Supervise casket inventory, funeral merchandise, and supply management
• Develop and execute operational enhancements to improve service efficiency and quality

Business Development & Financial Oversight:

• Contribute to strategic planning and attainment of revenue objectives
• Oversee operational budgets, authorize expenses, and implement effective cost management
• Champion initiatives to drive sustainable business growth and case volume expansion

Team Management & Staff Leadership:

• Direct and mentor funeral home personnel to achieve unified, superior service standards
• Establish clear performance expectations and uphold excellence benchmarks
• Cultivate team ownership mindset and professional pride
• Deliver ongoing supervision, mentorship, and professional development support

Community Relations:

• Cultivate and sustain meaningful partnerships within Jewish community networks and local faith-based organizations
• Engage actively in community, civic, and religious groups to enhance the funeral home's community presence
• Serve as a professional ambassador demonstrating cultural competence and sensitivity

Regulatory Compliance & Workplace Safety:

• Maintain strict adherence to licensing standards, organizational protocols, and industry regulations
• Champion and sustain safe, healthy workplace practices and environments

Mandatory Requirements

Professional Credentials & Education:

• Valid driver's license
• Current Ohio Funeral Director license (must satisfy all Ohio state board licensing criteria)
• High school graduation or equivalent certification required
• Technical certification in Funeral Services or Mortuary Science highly preferred
• Bachelor's degree in Mortuary Science or applicable field as mandated by state regulations preferred

Professional Background:

• Minimum 5+ years progressive funeral service industry experience with advancing responsibilities
• Minimum 2+ years staff leadership experience including expectation setting and team coordination
• Evidence of career advancement and increased responsibility over time
• Financial management experience including P&L accountability
• Demonstrated excellence in family service delivery
• Daily funeral home operations management experience
• Budget development and cost control expertise

Preferred Credentials

• Deep expertise in Jewish funeral traditions and customs strongly preferred - comprehensive understanding of Jewish burial rituals, religious obligations, ceremonial requirements, and cultural considerations
• Current Licensed Embalmer credentials (combined Funeral Director/Embalmer licensing)
• Previous experience in funeral home team leadership and personnel management
• Proficiency with HMIS, InfoPort, and CarePoint software systems
• Background in premium or high-capacity funeral service locations
• Demonstrated history in community outreach and business development

Core Competencies & Abilities:

• Exceptional work ethic with steadfast dedication to service quality
• Outstanding compassion, ethical standards, and professional conduct
• Superior verbal and written communication capabilities, including public presentation skills
• Capacity to serve families from varied backgrounds during emotionally challenging circumstances
• Meticulous attention to detail with superior organizational and time management skills
• Advanced problem-solving abilities and decisive judgment during high-pressure situations
• Understanding of religious and fraternal customs, with particular emphasis on Jewish practices
• Computer proficiency including MS Office applications (Word, Excel, Outlook)

Schedule Flexibility:

• Commitment to being accessible when families require assistance
• Availability for evening and weekend service requirements
• Flexibility to extend work hours based on operational demands

• Relocation assistance available
• Performance-driven bonus opportunities
• Competitive annual salary range: $75,000 - $100,000 (based on experience, credentials, and licensing)
• Commission structure for product sales and service arrangements
• Complete benefits coverage including health, vision, and dental insurance
• 401(k) retirement savings plan

Equal Employment Opportunity and Non-Discrimination Policy

Equal Employment Opportunity Statement: Both Keller Executive Search and our clients are Equal Opportunity Employers. For all positions, whether with Keller Executive Search or our clients, qualified applicants will receive consideration for employment without regard to race, skin color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran status, disability, genetic information, or any other legally protected status.

Commitment to Diversity: Keller Executive Search and its clients are committed to fostering a diverse and inclusive work environment where all individuals are valued and respected.

Reasonable Accommodations: Both Keller Executive Search and our clients are committed to providing reasonable accommodations to individuals with disabilities and pregnant individuals. We engage in an interactive process to determine effective, reasonable accommodations.

Compensation Information: For client positions, compensation information is available in the job post. If not provided, it will be shared during the interview process in accordance with applicable laws. When required by law, salary ranges will be included in job postings. Actual salary may depend on skills, experience, and comparison to current employees in similar roles. Salary ranges may vary based on role and location.

Compliance with Laws: Both Keller Executive Search and our clients comply with federal, state, and local laws governing nondiscrimination in employment. This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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• Colorado, Nevada, New York City, California, and Washington Residents: Compensation information is available in the job post or will be provided during the interview process if not initially available.
• Both Keller Executive Search and our clients are committed to pay equity and conduct periodic pay equity analyses in accordance with applicable laws.

State-Specific Information:

• Rhode Island: We do not request or require salary history from applicants.
• Connecticut: We provide wage range information upon request or before discussing compensation.
• New Jersey: We do not inquire about salary history unless voluntarily disclosed.

Veteran Status: Both Keller Executive Search and our clients provide equal employment opportunities to veterans and comply with applicable state laws regarding veteran preference in employment. If you are a veteran, please inform us during the application process.

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Local Laws: Both Keller Executive Search and our clients comply with all applicable local laws and ordinances regarding employment practices in the areas where we operate.

Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.