Enterprise Director- Hospice Services

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The Enterprise Director of Hospice Services is a key operational leader responsible for driving strategic growth, operational excellence, and clinical quality across Hospice services at WVU Medicine. This position champions compassionate, patient-centered care, regulatory compliance, and financial stewardship, while fostering a culture of collaboration, accountability, and continuous improvement. The Enterprise Director actively supports employee engagement, retention, and leadership development, ensuring the growth and success of both staff and services. Through visionary leadership and strategic alignment, the Enterprise Director ensures Hospice services deliver exceptional outcomes and support the organization’s mission of improving the health of the communities we serve.

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Associates degree in Nursing with 10 years of nursing experience and 5 years of clinical supervisory experience.

OR

2. Bachelor’s degree in Nursing with 7 years of nursing experience and 5 years of clinical supervisory experience.

PREFERRED QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Master’s degree in a clinical or healthcare-related field.

2. Experience leading Hospice operations in a large, integrated healthcare system.

3. Experience in Hospice and/or Home Health.

4. Comprehensive knowledge of regulatory oversight including CMS standards and accreditation requirements.

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

1. Serve as a key member of WVU Medicine’s leadership team, providing strategic direction on Hospice operations and collaborating with executive leaders on system-wide initiatives.

2. Drive operational excellence by standardizing practices, enhancing patient care delivery, and improving integration of Hospice services across the WVU Health System.

3. Oversee efficient and effective operations of Hospice services, ensuring financial sustainability, quality outcomes, and regulatory compliance.

4. Lead multi-disciplinary teams to implement patient-centered care models, ensuring comprehensive assessment and care planning to meet individual patient and family needs.

5. Monitor and drive improvements in patient satisfaction scores, quality metrics, and operational performance indicators.

6. Foster a culture of accountability by establishing performance goals and regularly reviewing team progress toward operational and clinical objectives.

7. Support development and utilization of electronic health records, ensuring accurate documentation and efficient workflows.

8. Oversee financial management including budget development, financial performance analysis, and resource allocation to ensure responsible fiscal stewardship.

9. Mentor, coach, and develop Hospice leadership teams, fostering professional growth and succession planning.

10. Collaborate with hospital, post-acute, and community partners to strengthen care transitions and enhance system-wide care coordination.

11. Lead business development initiatives to expand service capabilities, increase census growth, and build strong community relationships.

12. Ensure compliance with all federal, state, and local regulations, accreditation requirements, and internal policies.

13. Develop and implement continuous quality improvement initiatives, driving excellence in patient care, safety, and operational efficiency.

14. Actively participate in legislative monitoring and advocacy efforts impacting Hospice services.

15. Serve as a role model for ethical behavior, professional conduct, and adherence to organizational values.

16. Lead employee engagement initiatives, promoting a positive and inclusive workplace culture that values team contributions and supports staff well-being.

17. Implement employee retention strategies focused on career development, recognition programs, and fostering a supportive work environment.

18. Champion leadership development programs, providing coaching and growth opportunities for leaders at all levels within the Hospice division.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILLS AND ABILITIES:

1. Strong leadership and strategic thinking skills with the ability to lead large, complex teams across multiple locations.

2. Advanced knowledge of healthcare operations, hospice care models, and end-of-life care best practices.

3. Exceptional communication and relationship-building skills, with the ability to collaborate effectively across diverse teams.

4. Proficiency in financial management, budgeting, and performance analysis.

5. Proven ability to manage regulatory compliance and accreditation readiness.

6. Skilled in change management and process improvement methodologies.

7. High level of professionalism, integrity, and organizational commitment.

Additional Job Description:

Scheduled Weekly Hours:

40

Shift:

Exempt/Non-Exempt:

United States of America (Exempt)

Company:

SHC WVUHS Home Care

Cost Center:

500 SHC Administration

Address:

1085 Van Voorhis Rd

Morgantown

West Virginia

Equal Opportunity Employer

 

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.