MINIMUM QUALIFICATIONS:
EDUCATION, CERTIFICATION, AND/OR LICENSURE:
1. High School diploma or equivalent.
2. State criminal background check and Federal (if applicable), as required for regulated areas.
CORE JOB DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.
1. Checks in and Checks out patients in accordance with Scheduling/Registration guidelines, with the ability to prioritize according to the patient’s needs.
2. Obtain and verify patient guarantor information a minimum of once a year to ensure that the patient record is up-to-date. If a referral or authorization is needed we generate the referral at this time.
3. Schedules and registers patients/customers based on scheduling guidelines and medical appropriateness within the appropriate clinic.
4. Assures upon check out all follow up appointments & testing are coordinated with the patient.
5. Obtaining and collecting all necessary information from the patient/customer to schedule and register the patient for an appointment.
6. Identifies and communicates need for scheduling modifications and development.
7. Notifying appropriate personnel of any scheduling change due to patient cancellation in a timely fashion.
8. Receives and responds to patient and staff needs and complaints appropriately within the realm of the “patient care” environment, involving department supervisors and patient representatives as needed.
9. Consults with referring physician’s office to ensure written and/or electronic orders exist and obtain them as needed. Verifies upon receiving for completeness of the written orders and notes. Make documentation that outside orders are requested.
10. Responsible for collecting all time of service payments and copayments for patients in the check-in or check-out process.
11. Upon end of day, responsible for reconciling cash drawer and all contents. Responsible for reporting any discrepancies within the cash drawer to the Supervisor or Manager.
12. Responsible for collecting all signatures on waivers for managed care at the point of check in.
13. Completes Workques as needed in a timely fashion along with daily tasks according to the scheduling area working in.
14. Responds to all patient communication in a timely manner.
PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Ability to sit for extended periods of time.
WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Standard office environment.
SKILLS AND ABILITIES:
1. Strong written and verbal communication skills.
Additional Job Description:
Scheduled Weekly Hours:
40Shift:
Varied (United States of America)Exempt/Non-Exempt:
United States of America (Non-Exempt)Company:
WVUH West Virginia University HospitalsCost Center:
8801 WVUH Ambulatory RegistrationAddress:
301 Suncrest Town Centre DrMorgantownWest VirginiaEqual Opportunity Employer
West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
WVU Health System is hiring an Advanced Practice Professional to provide comprehensive pediatric outpatient care at Grant Memorial Hospital in Petersburg, WV.
HMA is hiring an experienced Customer Care Manager to lead and develop a high-performing call center team, improve processes and systems, and drive service excellence across the organization.
BEUMER Group is hiring a Technical Support Engineer (Hardware) to deliver electrical and controls hotline support for customers across North America while collaborating with global technical teams.
UChicago Medicine is hiring a Patient Appointment Coordinator to handle patient scheduling, information verification, and call triage at its Burr Ridge Call Center during daytime hours.
Truist seeks a customer-focused Part-Time Universal Banker in Smyrna, GA to provide exceptional branch service, handle transactions, and support sales outreach and IRM activities.
Lead onboarding and ongoing enablement for SQUIRE’s post-sales teams by building playbooks, blended learning programs, and coaching frameworks while partnering with GTM, RevOps, and Product Marketing.
Serve as the welcoming face of Serenity Healthcare by managing patient check-ins, scheduling, communications, and front-desk operations to support compassionate mental-health care.
Lead Hospitable.com's US support team to deliver fast, high-quality chat support while coaching agents and handling escalations hands-on.
Shriners Children’s is hiring a fully bilingual Patient Care Contact Center Representative to handle inbound referral and general inquiry calls, document patient data in CRM/EMR, triage urgent needs, and route referrals to appropriate locations—all from a monitored remote office.
Customer-focused Marketplace Sales Support role handling order processing, returns, and marketplace inquiries for a growing restaurant equipment distributor.
Lead and scale a global Customer Experience organization at a high-growth, developer-centric SaaS company to accelerate enterprise adoption, retention, and value realization.
Quince is hiring a remote Customer Experience Specialist to deliver empathetic, high-quality support across phone, chat and email while driving customer satisfaction and retention.
Lead and mentor a distributed Product Support Lead team to deliver measurable improvements in support efficiency, root-cause remediation, and customer experience at a fast-growing health tech company.
Provide onsite post-sales software and IT support for HP local accounts, troubleshooting issues and ensuring high customer satisfaction.