Flex Technical Operations Manager

Woven by Toyota is enabling Toyota’s once-in-a-century transformation into a mobility company. Inspired by a legacy of innovating for the benefit of others, our mission is to challenge the current state of mobility through human-centric innovation — expanding what “mobility” means and how it serves society.

Our work centers on four pillars: AD/ADAS, our autonomous driving and advanced driver assist technologies; Arene, our software development platform for software-defined vehicles; Woven City, a test course for mobility; and Cloud & AI, the digital infrastructure powering our collaborative foundation. Business-critical functions empower these teams to execute, and together, we’re working toward one bold goal: a world with zero accidents and enhanced well-being for all.

Team

The AD/ADAS group is developing a scalable, data-driven approach to autonomous and assisted driving. Our US Vehicle Operations Team conducts vehicle testing in California and Michigan supporting Woven by Toyota’s Personally Owned Vehicle (POV) and Mobility as a Service (MaaS) programs. Team members are safety ambassadors, ensuring prototype vehicles are operated safely on closed courses and public roads. The data and testing feedback gathered from our operators is critical to accelerating vehicle development. The Flex program is a new initiative where we are building and deploying a fleet of data collection vehicles across the United States to accelerate our engineering development efforts.

WHO ARE WE LOOKING FOR?

Our Ann Arbor Vehicle Operations Team is looking for a Fleet Expansion Technical Operations Manager that is passionate about safety and quality, vehicle development, data collection and data driven results. Our Fleet Expansion Technical Operations Manager will be responsible for engaging with suppliers to deliver quality data to our organization.

• Vendor Relationship Management: Manage relationships with staffing vendors, including drivers, technicians, and managers. Act as the primary point of contact for real-time field escalations.
• Deployment Site Oversight: Visit deployment locations to ensure compliance with operational standards and readiness across staffing, vehicle prep, and logistics.
• Program Coordination: Coordinate logistics and timelines as the deployment moves from city to city, ensuring car prep, staffing readiness, and internal/external communications are aligned.
• Onboarding & Training Oversight: Ensure new drivers and technicians are onboarded consistently and trained according to program standards.
• Contract & SLA Monitoring: Track vendor performance against KPIs and service level agreements to ensure contractual obligations are met.
• Operational Reporting & Communication: Track and report issues, progress, and performance. Provide regular updates to program and organizational leadership, surfacing key risks and opportunities.
• Field Operations Feedback Loop: Create and maintain a feedback loop between field operations and product/engineering teams to inform iterative improvements and smarter scaling.
• Issue Triage System: Develop and manage a ticketing system to categorize and assign responsibility for field issues (e.g., software, hardware, vendor operations, weather).
• Data Collection Oversight: Ensure data collection requests from Woven by Toyota are communicated clearly to vendors and that collected data is reviewed internally in a timely manner. Relay any necessary changes back to the vendors.
• Incident reporting: Develop incident reporting policies and procedures. Serve as the main point of contact between the supplier and Woven, provide detailed information to legal, comms and leadership

• Proven Leadership: 5+ years of experience building, leading and delivering complex, large-scale technical programs within a matrixed organization.
• Proficiency in Excel, Macro, JIRA, SQL query, and Advanced Excel
• Technical Acumen: Strong understanding of software development approaches, architecture, and Experience with Agile methodologies is highly desired.
• Strategic Thinker: Ability to analyze industry trends, understand Intuit's strategy, and make data-driven decisions that accelerate business
• Exceptional Communicator: Excellent communication and interpersonal skills, with the ability to influence at all levels in a matrix organization, from individual contributors to senior executives.
• Data-Driven Mindset: Ability to gather, analyze, and utilize data to assess program progress, identify risks, and drive decision-making. 
• Education: Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent work experience. PMP, Agile certifications or equivalent.

WHAT WE OFFER

We are committed to creating a modern work environment that supports our employees and their loved ones. We offer many options of the best programs to allow you to do your most meaningful work and to help you shape the future of mobility.

・Excellent health, wellness, dental and vision coverage

・A rewarding 401k program

・Flexible vacation policy

・Family planning and care benefits

Our Commitment

・We are an equal opportunity employer and value diversity.

・Any information we receive from you will be used only in the hiring and onboarding process. Please see our privacy notice for more details.