IT Manager, US
Job Description
As the US IT Leader, you’ll set the direction for IT operations across Wix’s US offices, ensuring smooth onboarding/offboarding, infrastructure, help desk, networking, and security management. Reporting to the Head of Global IT, you’ll lead a high-performing team to deliver best-in-class security services. You’ll implement global initiatives at the local level, ensure operational excellence, and drive innovation for US employees.
Responsibilities
Oversee US IT operations across infrastructure, help desk, networking, and security in multiple offices
Develop and manage a high-performing team, including hiring, coaching, and performance management
Implement global IT strategy locally, driving new technologies, integrations, and security standards
Monitor and ensure KPIs such as SLA compliance, uptime, and successful system rollouts
Lead AI-driven automation initiatives, optimizing IT workflows, ticket resolution, and system monitoring through machine learning and LLM-based tools
Qualifications
5+ years in IT, including 2+ years managing cross-site teams
Strong background in cloud (AWS / Azure / GCP) and DevOps automation
Hands-on leader with both strategic and operational focus
Experienced with ITSM tools (Jira Service Management, ServiceNow)
Proven track record in scaling infra and workflow automation
Solid understanding of networking, security, and CI/CD pipelines
Effective communicator, aligning IT strategy with business goals
This is a hybrid position, and the team is expected to come to the office in New York a minimum of 3 days per week.
Additional Information
We are Wix's IT Team. We provide technical assistance and support to Wix employees regarding computers, servers, hardware, software, and events on a global scale. We take care of everything from configuration to control and maintenance, troubleshooting, and monitoring, using the newest technology for device management services, Ansible, and automation engines. We build fully automated processes for monitoring, purchasing, security incidences, SLM, CRM, etc.
Approximate annual base compensation is $155,000-$180,000. Along with base pay you’ll receive company RSUs as part of your total compensation. Final offer may vary and will be determined by various factors including location the role is expected to be performed, shift, candidate profile and ideal qualifications. In addition to a competitive compensation package and opportunities for professional growth, Wix offers comprehensive benefits to support the well-being and financial security of our employees.
Average salary estimate
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Wix (NASDAQ:WIX) is a publicly listed software company in the US, that offers a powerful, no code website builder that comes equipped with business tools that can help users and businesses create HTML5 websites and mobile sites.
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