Service Analyst – End User Computing Enablement

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

The Service Analyst – End User Computing (EUC) Enablement role is responsible for supporting the delivery of technology experiences that help employees remain productive and self-sufficient throughout their workday. This position focuses on go-to-market strategies, human change management, and service improvement initiatives for End User Computing. The role operates within an outcomes-based delivery model, where success is measured by adoption, user satisfaction, and business impact.

Key Responsibilities

Go-to-Market Strategy & Change Enablement

• Develop and execute go-to-market strategies for new End User Computing products and services, including defining value propositions, readiness plans, and adoption metrics.
• Apply structured change methodologies (e.g. Prosci, ADKAR) to assess readiness, build awareness, and reinforce adoption across diverse user groups.
• Partner with Change Champions to validate approach, gather feedback, and support adoption activities.
• Support the adoption of AI-driven features within End User Computing products, ensuring readiness and user confidence.

Feedback & Insights

• Collect and analyze end-user feedback to identify pain points and improvement opportunities.
• Translate insights into actionable recommendations for service and product teams.
• Leverage AI-enabled analytics where applicable to identify trends and predict adoption challenges.

Service Improvement & SOPs

• Develop and maintain Standard Operating Procedures (SOPs) and enablement playbooks to ensure consistent service delivery.
• Drive continuous improvement initiatives aligned with user experience and business outcomes.

Collaboration & Governance

• Represent the Voice of the Customer in product and service forums, influencing roadmaps with data-backed insights.
• Partner with product, support, and change teams to anticipate impacts and ensure smooth rollouts.

Reporting & Analytics

• Build and maintain dashboards (e.g., Power BI) to track adoption, satisfaction, and service performance.
• Provide actionable insights to leadership through regular reporting and analysis.
• Explore opportunities to use AI-driven tools for reporting automation and predictive insights.

Essential Skills:

• 2 years’ experience with change frameworks (ADKAR, Prosci) and adoption strategies.
• 2 years’ experience in creating structured documentation, adoption strategies, and leadership-ready reports.
• 2 years’ experience with Microsoft 365 tools (Teams, SharePoint, OneDrive, Outlook).

Desirable Skills:

• 1 years’ experience in Power BI or Microsoft Power Package.

Supervisory Responsibilities

• This job does not have supervisory duties.

Skills

ADKAR Model, Microsoft OneDrive, Microsoft Outlook, Microsoft Power Business Intelligence (BI), Microsoft Power Platform, Microsoft SharePoint, Microsoft Teams, Prosci Change Management

Compensation

Compensation offered for this role is $62,800.00 - 114,175.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs

To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.