Customer Service Representative / Spanish speaker / Chicago, IL
Position: Customer Service Representative
Location: Chicago, IL
Are you ready to grow your career with Whizz, a leader in providing innovative transportation solutions for delivery riders? We are seeking an enthusiastic and detail-oriented Customer Service Representative to join our team and take charge of the day-to-day operations of one of our e-bike stores in Chicago, IL.
In this role, you will oversee customer service, inventory tasks, and operational tasks, while ensuring that the store operates seamlessly.
Your dedication will be rewarded with a competitive hourly rate of $18-$20 per hour, along with performance-based bonuses.
Join Whizz today and help us make transportation solutions faster, smoother, and more innovative!
Key Responsibilities:
New Customers:
- Help customers choose the right bike, battery, accessories, and services.
- Assist with signing up for subscriptions, processing payments, and setting up accounts.
- Explain bike features and make sure customers have a great first experience.
Existing Customers:
- Support customers with repairs, payments, and subscription questions.
- Coordinate repairs with mechanics and perform minor bike adjustments when needed.
- Handle invoicing, service follow-ups, and work with customer accounts.
- Inspect bikes and manage fines when necessary.
Operations & Store Support:
- Prepare reports about sales, inventory, and store operations.
- Monitor inventory levels and coordinate stock as needed.
- Keep the store clean, organized, and welcoming.
- Assist with opening and closing the store.
- Support your team and supervisor with other tasks as needed.
- Comfortable using Microsoft Office, Google Sheets, and other common productivity tools.
- Good at multitasking and staying organized in a busy environment.
- Ability to connect and work well with different types of people.
- Flexible to work weekdays and weekends (if necessary).
- Knowledge of additional languages (Spanish) is a plus.
Training provided: We believe in empowering you to reach new heights.
Paid time off: Recharge and relax with vacation, sick leave, and public holidays.
401(k) retirement plan: Invest in your future.
Performance-based bonuses: Enjoy additional bonuses tied to your outstanding performance.
Flexible 8-hour shifts: Balance work and life seamlessly.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Lead the customer success function at a high-growth legal-tech SaaS company to build scalable processes, drive adoption through hands-on implementation, and reduce churn while enabling expansion.
Provide empathetic, compliant customer support at a NYC fintech by managing inbound calls, emails, and texts and driving improvements in collections and contact-center processes.
NYU is hiring a StudentLink Student Counselor to act as a Tier 2 in-person specialist resolving complex student billing, financial aid, housing, and registrar issues at its New York StudentLink Center.
Dane Street is hiring a remote Group Health Customer Service Representative to manage referral intake, schedule reviewers, and maintain client and reviewer communications for medical review cases.
Customer-focused individual needed to manage order entry, resolve customer issues, and coordinate cross-functional teams to ensure timely, accurate fulfillment.
Sprout Social is hiring a remote Product Support Specialist to troubleshoot and guide customers through its SaaS platform while meeting quality and CSAT goals.
Keller Executive Search is hiring a senior Head of Customer Service to define strategy, drive operational excellence, and elevate customer experience through data, coaching, and scalable processes.
Knowledge Services is hiring an Eligibility Assistant to deliver front-desk customer service and administrative support for FSSA/DFR clients applying for public assistance in East Chicago.
Eurofins Lancaster Laboratories is hiring a Lab & Customer Experience Support specialist to manage sample intake, account setup, client communication, and report tracking for a one-year contract.
Lead and scale regional customer support operations for an aerospace aftermarket organization, using strategic thinking, analytics, and cross-functional collaboration to improve customer experience and operational performance.
Elite Homes seeks a hands-on Customer Care Manager in Louisville to manage homeowner service requests, coordinate repairs with trades, and deliver excellent post-sale homeowner support.
PowerPlan is hiring a hybrid Technical Senior Support Analyst in Atlanta to troubleshoot application issues, perform SQL and code-level debugging, and deliver excellent customer support for enterprise financial software.
Modern Animal is hiring a friendly Veterinary Customer Service Host in Walnut Creek to manage front-desk operations, support clinic staff, and represent the brand in the community.
At Whizz, we are on a mission to revolutionize the transportation industry for delivery drivers. We believe that everyone deserves the opportunity to access reliable and convenient mobility solutions, regardless of their financial or credit histor...
9 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
