Customer Care Manager - job 1 of 2

About The Role:

Elite Homes, a subsidiary of Arbor homes, is seeking a Customer Care Manager to join our Louisville team. As a Customer Care Manager you will respond to and handle customer care requests professionally and as quickly as possible. You will be responsible for evaluating requests, scheduling trades to completing work, issuing service requests and purchase orders, expediting repairs and ensuring homeowner satisfaction.

Why Arbor/Elite?

A solid home requires a solid foundation; an upstanding builder with deep roots and an impeccable reputation. For over 40 years, Elite Homes has solidified itself as that company, making us a trusted partner through the most significant changes in a home buyer’s life.

Our commitment to excellence is our commitment to our buyers. We understand that we’re not just building their house. We’re building their home, their sanctuary, a place for family gatherings and celebrations. We work tirelessly to make their dream home a reality.

Working in the homebuilding industry is a rewarding experience that allows you to be a part of a team that delivers that dream. We don’t just sell and build new homes; we also manage the business and its team members, acquire land, develop land, provide customer service, and have accounting and administrative functions that support our business operations.

What’s In It For You?

· Base salary + bonus opportunities

· Advancement opportunities

· Exposure to executive leadership

· Team outings and company-sponsored volunteer events

· 4 weeks of Paid Time Off!

· Access to health and life insurance, 401(k), paid parental leave, company discounts, etc.

What Will You Be Doing?

· Manages completion of quality home repairs within standards set by company and industry specifications

· Respond to homeowner service calls as assigned by the Customer Care Coordinator and/or Area Construction Manager

· Contact homeowner within 24 hours and inspect calls within 72 hours after receiving service request

· Evaluates homeowner request to determine whether repair is warrantable or the responsibility of homeowner

· Monitors business partners work for completion and satisfaction of repairs

· Open and close Web Requests, Service Requests and Work orders, as needed

· Completes minor home repairs; obtains customer’s approval/signature for completed service requests

· Monitors status reports for accuracy

· Expedites emergency repairs

· Assists in maintaining community standards

· Schedule and perform New Home Orientation

· Participates in rotation of After Hour on Call

What Will You Bring?

· Minimum High School or GED required

· Minimum 2 years customer service experience required, preferably with a homebuilder

· Must possess good organizational and time-management skills, communicate effectively, and understand technical aspects of residential construction

· Able to analyze problems, determine solutions, and produce desired outcome, both independently and within team atmosphere

· Intermediate to advanced PC skills (Microsoft Word and Excel)

· Excellent verbal and written communication skills

· Must possess professional attitude to represent company in a positive manner

· Valid Driver’s License and good driving record

· Able to accept direction from others

This is subject to change based on needs or if special circumstances should arrive.

Elite Homes/Arbor Homes is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Elite Homes/Arbor Homes participates in E-Verify

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