Third-Party Operations Services Coordinator
Overview
Join Our Team at Wheels Up
Wheels Up is looking for a world-class Third-Party Operations Service Coordinator at our MOC located in Chamblee, GA to join our team of dedicated and passionate professionals, fueled by the most powerful brand in private aviation, as we continue our mission of democratizing the private aviation space through cutting-edge technology and innovative product and service offerings.
In this role, the Third-Party Operations Service Coordinator is responsible for all communication aspects with Third Party Operators, from the time of fulfillment to final review of a customer’s trip. Additional responsibilities include building daily relationships with all Third-Party Operators to ensure customer’s flights are executed flawlessly. This individual needs to be solution-based when issues arise and provide accurate and effective.
Responsibilities
In this role, the Third-Party Operations Service Coordinator is responsible for all communication aspects with Third Party Operators, from the time of fulfillment to final review of a customer’s trip. Additional responsibilities include building daily relationships with all Third-Party Operators to ensure the customers’ flights are executed flawlessly. This individual needs to be solution-based when issues arise and provide accurate and effective resolutions.
Your Key Responsibilities include but are not limited to...
- Facilitate all date and time changes with Third Party operators for WU flights.
- Work with GRP Team to ensure all GRP flight details are accurate and assigned appropriately.
- Final quality control check for all Third-Party flights, including crew and aircraft.
- Assist with Recovery of all Third-Party flights due to service interruptions prior to the day of the flight.
- New trip construction, including initial communication with both Third-Party operators and Member Services.
- Performs other duties as assigned.
Qualifications
What You Bring to the Table: Education & Certification Requirements
We’re looking for someone who has a unique mix of experience, skills, and passion for what we do:
- Minimum of 1 year of experience in vendor/customer service role or similar, including a minimum of 1-year private aviation experience
- Strong written and verbal skills important
- Detail orientated
- Ability to work in a fast-paced environment
- Must be able to work both independently and in a team environment
- Varying schedule for coverage
- Will be expected to communicate with 3P Operators written and verbally
The Extras We Value (Preferred Requirements)
While not mandatory, here are some additional things that would make you stand out:
- BA/BS Aviation Management
- 1 year experience in Wheels UP Member Services preferred – will consider someone with a minimum of 6 months of Member Services experience.
- Knowledge and understanding of Member Program Rules preferred
Physical Requirements
We want to make sure you’re fully equipped for success. Here’s a look at any physical requirements needed for this role:
- Ability to sit for long periods of time
What We Offer: Salary Range & Benefits
At Wheels Up, we believe in fair compensation based on experience, skills, and qualifications.
The salary for this role ranges from $61,000.00. Depending on a variety of factors, we don’t typically start individuals at the top of the salary range; your place within the range is based on what you bring to the table. Additionally, you may be eligible for a discretionary annual incentive program, which rewards individual and organizational performance.
We also offer a range of benefits designed to support your well-being and personal life, including:
- Tuition Reimbursement
- Competitive 401(k)
- Comprehensive Medical, Dental, and Vision Insurance
- Complimentary access to mental health and wellness counseling through Spring Health
- Financial planning assistance through WellCents
- A variety of additional programs and services in support of your total well-being
Everyone is welcome here
Each of us is unique, and that’s what makes us amazing. We believe there’s power in bringing people with different backgrounds, points of view and life experiences together. So, bring yourself and your best ideas.
Wheels Up is committed to a policy of equal employment opportunity for applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation and professional development practices and make all other employment decisions without regard to actual or perceived race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age, disability, genetic information, or any other characteristic protected by federal, state or local laws, regulations or ordinances.
Because when we feel safe and comfortable being ourselves, there’s no limit to what we can achieve.
Need Accommodations?
If you have a disability or are a disabled veteran and need assistance with applying, please reach out to us at [email protected]. Simply include “Accommodation Request” in the subject line so we can quickly address your needs.
We look forward to learning more about you and how you can contribute to the Wheels Up journey!
Wheels Up Story
Join Our Team at Wheels Up
At Wheels Up, we're proud to be a global leader in on-demand private aviation. As one of the largest companies in the industry and a strategic partner of Delta Air Lines – we are committed to making private air travel safe, reliable, and enjoyable. With a diverse fleet of owned aircraft plus a global network of trusted charter operators, we offer our customers access to the right aircraft for their needs and the ability to fly on their terms.
And it doesn’t stop at private flights. Wheels Up also provides freight services, safety and security solutions, and managed services to individuals, businesses, government agencies, and more. Regardless of how, when or where you want to fly, our mission is simple; deliver a premium, personalized aviation experience for every customer.
We anticipate closing applications submissions for this role on 10/21/2025. If the deadline is extended, we will update this job posting accordingly.
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Wheels Up, the most intelligent private aviation solution, is a revolutionary membership-based private aviation company that significantly reduces the upfront cost to fly privately, while providing unparalleled flexibility, service and safety. ...
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