Business Intelligence Analyst II

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
 

Grade: Professional 310

Pay Range: $88,300.00 - $132,400.00

Job Description

Essential Functions and Responsibilities:

• Directs day-to-day process improvement with cross-functional teams in the use of process optimization tools and data to ensure the best use of the team members’ time.  This includes leading, mentoring, demonstrating, and executing the actual tools and methodologies as needed to ensure on-time success of the team.
• Coordinate department measurements, leveraging cross-functional Business Units such as P&T, Finance, and IT teams to ensure collaboration and trust with these internal business teams.  Leads initiatives or projects at the department and enterprise-wide level.
• Develop and deploy complex BI reports and dashboards.  Use data visualization and UX skills to present insights clearly and concisely.  Manage change requests.  Provide guidance and explanations on metrics and visualizations.
• Perform quality assurance tasks to ensure accurate and complete data reporting.  Design process and business audits for data quality.
• Build prototypes and author novel reporting through Power BI, Tableau, and other BI platforms, as needed.
• Design and implement operational and data-driven decision support systems to establish and maintain a culture of execution and continuous process improvement (CPI).
• Create and maintain documentation about data definitions, metric explanations, and visualizations to promote university wide alignment and consistency in reporting.
• Develops measurement plans with high-level and low-level KPs to identify efficiencies and prevent waste in the organization.
• Perform data discovery and analysis to translate complex business problems / information requirements to scalable data model and viz solutions.  Create data-centric processes and use analytical methods to produce actionable insights.
• Provides training and support to other members of the team to foster development in their roles.
• Travel on limited basis for conferences/summits (< 10%).

Knowledge, Skill and Abilities:

• Advanced SQL programming skills (Spark, Oracle environments preferred).
• Strong Data Viz Developer skills.  Demonstratable experience creating BI vizzes that tell stories, follow standard palettes/themes, dual axis vizzes, parameters, filters, LOD expressions, binning, geo data types, and dimensions/measures.  Skilled in engineering the best vizz styles to tell the story.
• Ability to analyze and understand data sources and design data model solutions.
• Advanced MS Excel skills.
• Knowledge of relational databases, data lakes, and data marts.
• Expertise in understanding, manipulating, and querying large data sets with complex file structures.
• Understanding of PII data, data security, and data privacy considerations
• Able to explain complex data and research issues in a professional manner with technical and non-technical colleagues, including the ability to explain the significance of data and trends to stakeholders.
• Leverages strong business analysis skills and able to think systematically.
• Able to work independently, is self-motivated, and is a strong team player.
• Is organized and pays attention to detail.
• Able to manage time between ad-hoc and formal reporting work with changing priorities.
• Able to work under pressure.
• Possesses a continuous improvement mindset.  Is a lifelong learner.
• Adaptable and flexible in response to changing needs and priorities within a dynamic work environment.
• Aptitude to manage ambiguity.
• Skilled in developing processes for audits of data integrity.
• Demonstratable strong skills and experience in validation and testing to analyze, debug, and fix issues.
• Skilled in stakeholder facilitation.  Ability to bridge communication and action between business user stories and technical requirements. Ability to anticipate customer needs and understand customer requirements.
• Ability to mentor junior analysts in technical skills, standards, and project management.
• Skilled in project design and management.  Can do big picture project management and detail results delivery.
• Excellent professional verbal & written communication skills across all levels of the organization including technical documentation and business report writing for a variety of audiences.

Competencies: 

Organizational Impact:

• Establishes operational plans for department, function, or office with short-term impact on results.
• May deliver input to new processes, standards, or plans that impact the overall university or department results.
• An important player on large technical projects and programs.

Problem Solving & Decision Making:

• Responsible for employing adjustments or recommended enhancements to systems and processes to solve problems or improve the job area’s effectiveness while leveraging a systems-thinking approach.
• Problems and issues faced are numerous, difficult, and require detailed information gathering and analysis.  Typically affects multiple areas or specialties. Problems and issues span a wide range of challenging and unique situations.
• Uses discretion to help design and implement solutions to somewhat complex problems.

Communication & Influence:

• Collaborates and communicates cross-functionally with parties within and outside of the function on matters that require explanation, interpretation, and advising; typically has responsibility for communicating to parties outside the organization.
• May influence others to accept the job area’s views, practices, concepts, and approached and conduct briefings with leaders within the University or department.

Leadership & Talent Management

• Responsible for providing guidance, coaching, and training to other employees in the department, Function, or office.
• Provides direction to project team members, including feedback on performance.
• May manage technical projects at this level, requiring responsibility for the delegation of work and reviewing others’ work products.
• Demonstrates the WGU leadership principles in all aspects of service to students, employees, and partners of WGU.

Job Qualifications:

Minimum Qualifications:

• Bachelor’s degree and 5+ years of related experience, or a Master’s degree with 3+ years of related experience, or a Doctorate or Terminal degree with 1+ years of experience.

Department Specific Minimum Qualifications:

• Bachelor’s Degree in Data Science/Analytics, Applied Mathematics, Statistics, Management Information Systems, or a related quantitative analysis field of study.
• 3+ years of related BI analyst / developer experience.

Preferred Qualifications:

• Master’s degree in computer science or business analytics.

• Higher education domain experience.
• Professional certificate in Data Analysis (e.g., Google, IBM)
• Track record of effective change management and organizational transformation.
• SharePoint development experience.
• Programming in Python or R.
• Forecasting, machine learning, or predictive modeling knowledge.
• Statistics skills.
• Knowledge of qualitative research analysis, methodologies, and best practices.
• Ability to define and articulate the organizational vision for your department.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.