Admissions Counselor (Office of Admissions)

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
 

Grade: Professional 304

Pay Range: $23.94 - $35.86

Job Description

Job Profile Summary:

Under the general direction of a designated supervisor, the Admissions Officers perform duties related to the admission of students to the University, in accordance with University and Department policies. They make timely, accurate, and fair decisions for all applicants. Furthermore, they communicate that decision and its implications with students and staff in a clear and concise manner.

Essential Functions and Responsibilities:

• Processes admissions applications in accordance with University and Colleges’ policies, goals, and rules on admissibility of undergraduate and graduate students.
• Advises applicants regarding admissions requirements, eligibility for admission, program options, and other matters related to their admission to the University.
• Serves as a resource to students, parents, the University community, High Schools, and other feeder institutions regarding admission to the University. 
• Keeps informed regarding academic program requirements, enrollment restrictions, and other issues related to recruiting and admitting students.
• Assists in maintaining and updating admission records and files.
• Responds to all emails, cases, and admission decision inquiries promptly.
• Reviews appeals to admissions decisions and/or requirements.
• Evaluate and authenticate applicants’ transcripts, diplomas, and other documentation.
• Work with external agencies, schools, and credentialing organizations to confirm document validity.
• Collaborate with internal teams to develop and implement fraud prevention strategies.
• Performs other related duties as assigned by Admissions Leadership.

Knowledge, Skill and Abilities:

• Ability to develop and deliver presentations.
• Strong interpersonal and communication skills and the ability to work effectively with various constituencies in a diverse community.
• Ability to communicate admissions decisions clearly and concisely.
• Ability to communicate effectively, both orally and in writing.
• Ability to use computerized systems and databases.
• Ability to evaluate a prospective student’s application as part of the admissions decision process.
• Basic mathematical skills.
• Attention to detail.
• Knowledge of student recruitment and retention issues.
• Knowledge of the broad spectrum of available university academic units, curricula, and programs.
• Knowledge of university admissions policies, standards, and procedures.
• Work professionally with other departments.
• Strong critical thinking and reasoning ability.
• Strong understanding of what makes documents authentic and official.
• Ability to read and understand international transcripts.

Competencies:

Organizational Impact:

• Works to achieve operational targets within job areas impacting department, function, or office results.
• Work is performed independently on moderately complex projects and assignments with some guidance required for direction and complex tasks. Sets objectives for oneself to meet the goals of projects or assignments.

Problem Solving & Decision Making:

• Responsible for employing adjustments or recommended enhancements to systems and processes to solve problems or improve the job area’s effectiveness while leveraging a systems-thinking approach.
• Problems faced may require an understanding of a broader set of issues and job areas.

Communication & Influence:

• Collaborates with contacts typically within the job area to obtain or provide information requiring some explanation or interpretation.

Leadership & Talent Management

• May provide guidance and assistance to entry-level professionals and or support employees.
• Demonstrates the WGU leadership principles in all aspects of service to students, employees, and partners of WGU.

Job Qualifications:

Minimum Qualifications:

• Bachelor’s degree in a related field of study or equivalent
• Two (2) years of enrollment or admissions experience

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

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Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.