Name Change Administrator - job 1 of 2

About Westgate Resorts
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

Name Change Administrator is responsible for handling owners’ requests related to processing and filing insurance claims, title transfers, name change requests, and clearing deceased individuals from title. The team member is also responsible for providing process and analytical support for all related functions.

Essential Duties and Responsibilities

• Handle high volumes of correspondence with owners, courts, and attorneys regarding title changes.
• Draft and send responses to owners, attorneys, and trustees to resolve title-related issues.
• Track and manage incoming mail daily; send procedural letters to owners outlining required documentation.
• Maintain and follow up on mailout codes to ensure timely resolution.
• Manage assigned CSM cases, ensuring resolution within 24 hours.
• Complete daily departmental tasks and assist with special projects or administrative functions.
• Communicate with attorneys and internal departments to resolve title issues.
• Scan all incoming correspondence and mail out documents related to name changes.
• Pick up and deliver mail during assigned weeks or upon management request.
• Prepare and package shipments via FedEx, USPS, etc.
• Support team members upon completion of assigned duties.
• Review and respond to emails in a timely and professional manner.
• Provide phone support to assist owners and internal teams as needed.
• Must be bi-lingual (English/Spanish, Portuguese is a plus).

• Ability to read, analyze, and interpret payment histories.
• Ability to effectively present information and respond to questions from managers and other departments.
• Strong written and verbal communication skills with owners.
• Bilingual (English and Spanish) preferred. Portuguese is a plus but not required
• Ability to manage multiple tasks, prioritize deadlines, and maintain organized records in a fast-paced environment.
• Demonstrated ability to maintain a high level of attention to detail and accuracy in all tasks, ensuring quality and compliance with established standards.
• Ability to work independently and manage time effectively.

Education and Experience

• High school diploma or general education degree (GED); one to three months of related experience and/or training; or an equivalent combination of education and experience (TBD).
• Relevant industry experience preferred.

Language Skills

• Ability to read, analyze, and interpret payment histories.
• Ability to effectively present information and respond to questions from managers and other departments.
• Strong written and verbal communication skills with owners.
• Bilingual (English and Spanish) REQUIRED.

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.