Fast Facts

WGU is seeking an Operations Manager to enhance operational efficiency, lead cross-functional initiatives, and improve business processes across various departments. This role offers the chance to make a significant impact on student and employee experiences while supporting the mission of accessible higher education.

Responsibilities: Oversee operational functions, partner with leaders to identify improvement initiatives, analyze business processes, and drive cross-functional projects from initiation to completion.

Skills: Strong analytical, problem-solving, and decision-making skills; effective communication; project management; stakeholder management; ability to lead and motivate teams.

Qualifications: Bachelor's degree in a related field, two years of project and change management experience, Salesforce and sales operations experience; PMP or CMP certification preferred.

Location: Full-Time remote role, with potential quarterly travel.

Compensation: $66300 - $99500 / Annually

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Professional 307Pay Range: $66,300.00 - $99,500.00

Job Description

The Career and Professional Services Operations Manager oversees and leads established operational functions across multiple business units.

Partners with cross-functional leaders and stakeholders to identify and prioritize critical initiatives to improve functional and department processes and standards and create operational efficiencies. Drives cross-functional initiatives and projects from initiation through completion, including planning, budgeting, organizing, leading project teams, communicating, and training. Sets standards based on best practices and analyzes processes and outcomes to ensure alignment with WGU and the department's objectives to enrich learner and employee experiences.

Essential Functions and Responsibilities:

• Partners with initiative leaders (business partners, project managers, business owners, etc.) in the delivery of operational services, programs, and initiatives.
• In partnership with leadership, define short- and long-term process improvement strategies that are scalable and drive continuous improvement.
• Analyze current business operations, processes and systems and identify opportunities for improvement.
• Establish key operational metrics, analyze data, and apply to influence improvement initiatives.
• Develop and establish functional and department standards and policies in partnership with leaders and stakeholders.
• Identify and implement effective solutions that improve operations and align with functional and department objectives.
• Lead cross-functional teams to operationalize standards and business models that effectively and seamlessly interrelate with business operations across the department.
• Determine the best utilization of available resources and establish partnerships and efficiencies with functional operations across the department.
• Develop and lead communication and training plans for leaders and stakeholders impacted by process changes and business operation improvements.
• Research and investigate new trends and technologies to meet current and future operational needs.
• Establish audits and reports to ensure data accuracy and integrity.
• Performs other related duties as assigned. 

Knowledge, Skill and Abilities:

• Ability to plan, organize, coordinate, and lead projects and innovative in alignment with strategic goals and initiatives
• Strong analytical, problem-solving, and decision-making skills
• Effective communication skills, both verbally and written
• Strong organization skills with a high attention to detail
• Ability to build consensus and motivate others
• Ability to create and track data related to project impact
• Demonstrated ability to support, coach and provide feedback to others.
• Effective listening skills and ability to adapt well and willingly in an environment of change.
• Ability to analyze business operations, processes, systems and identify process improvement opportunities.
• Broad management knowledge to lead a team. Generally, has advanced-level knowledge and skills within a specific technical or professional discipline with understanding of the impact of work on other areas of the University

Competencies: 

Organizational Impact: 

• Works to achieve operational targets within job areas impacting department, function, or office results.​ 
• Work is performed independently on moderately complex projects and assignments with some guidance required for direction and complex tasks. Sets objectives for oneself to meet the goals of projects or assignments.​ 

Problem Solving & Decision Making: 

• Responsible for employing adjustments or recommended enhancements to systems and processes to solve problems or improve the job area’s effectiveness while leveraging a systems-thinking approach.​ 
• Problems faced may require an understanding of a broader set of issues and job areas. 

Communication & Influence: 

• Collaborates with contacts typically within the job area to obtain or provide information requiring some explanation or interpretation. 

Leadership & Talent Management 

• May provide guidance and assistance to entry-level professionals and or support employees.​ 
• Demonstrates the WGU leadership principles in all aspects of service to students, employees, and partners of WGU. 

Job Qualifications:

Minimum Qualifications:

• Bachelor’s degree in a related field of study
• Two (2) years of related work experience, which includes experience with Project Management and Change Management
• Salesforce experience 
• Sales operations/ sales enablement experience 
• Demonstrated process improvement experience 

Preferred Qualifications:

• PMP or CMP Certification
• Change Practitioner Certification
• Master’s degree in a related field of study

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

Working Conditions:

• This is a Full-Time remote role, Monday through Friday during regular business hours
• Quarterly travel may be required

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at [email protected].

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.