RevOps Systems Manager (Netsuite Admin)

Hi there! We're WebFX, a full-funnel revenue marketing agency based in the US. We've been 9x named a Best Place To Work, and we'd love to meet you! We are a fast-growing company of more than 700 FXers, that has doubled in size over the past 5 years, with talented team members in 6 US offices, 20+ states, and now based around the globe (and representing 20+ different countries!). While WebFX and our subsidiary companies, such as the Nutshell CRM, SEO.com, and TeamAI, are growing rapidly, we are committed to growing strategically and sustainably, and that starts with growing our team of the #BestCoworkers - that’s where you come in! 

We're looking for people to join our mission to provide world-class full-funnel revenue marketing solutions to mid-size businesses worldwide. We are passionate about what we do, we’re committed to driving business growth for our clients, and we’re on the hunt for people just like you, who take pride in their work and want to be part of a company that does too.

About the Role

As the RevOps Systems Manager, you will own the day-to-day administration, optimization, and innovation across our revenue technology stack, with a primary focus on NetSuite. This role is critical in supporting our go-to-market (GTM), finance, and delivery teams by ensuring our systems are running efficiently, securely, and in-alignment with our growth strategy. You'll be the technical steward of NetSuite - our "source of truth" - and cross-system integrations while architecting scalable solutions, driving automation, supporting business intelligence needs, and maintaining data integrity across our entire revenue ecosystem. You'll be a hands-on problem solver who can translate business needs into clean system design and ensure seamless cross-functional alignment.

What You'll Do

RevOps Tech Stack Management: Manage our core RevOps tech stack, primarily NetSuite, and related finance, GTM, and delivery systems. Maintain our product catalog, including master SKUs, price books, and approval matrices, ensuring all changes are documented and the system's current state is easily understood.

NetSuite Administration: Serve as the primary NetSuite Administrator, overseeing configuration, optimization, and system health. Implement a structured change management process (intake → sandbox → UAT → deployment) with comprehensive release notes and rollback plans. Deliver monthly "what changed" briefings to stakeholders.

Integrations & Automation: Design, build, and maintain integrations and workflows between NetSuite and other systems (ex. Salesforce). Develop automated solutions for approvals, exception logging, and alerts on sync failures.

Data Architecture: Maintain data integrity, accuracy, and consistency across platforms. Create and maintain Saved Searches and SuiteAnalytics Workbooks to support strategic decision-making. Configure systems to make product components explicit and reportable at quote time.

Process Optimization: Identify and resolve system inefficiencies through automation and process improvements. Establish a time-to-publish engine that implements approved plan/pricing changes across all systems within 5 business days.

Tool Integration: Evaluate and integrate new tools effectively into the existing technology stack on an "as needed" basis, working with R&D developers and vendors, as required. Perform light integration fixes to maintain system integrity.

Documentation & Training: Document best practices, conduct periodic data-quality audits, and ensure consistent adoption across teams through proactive training and responsive support. Create comprehensive playbooks for system users.

Cross-Functional Collaboration: Act as a liaison between Sales, Revenue Operations, Marketing, Customer Success, Finance, and R&D Teams, ensuring alignment and effective communication. Coordinate cross-departmental changes to prevent disruption and ensure seamless integration across functions.

This role reports to the Director of RevOps, with dotted-line relationships to the CFO and FP&A, Controller, Technology Enablement/IT, Sales Enablement, and Customer Services

Who We're Looking For

Technical Expertise:

- 3-5+ years of NetSuite Administration experience; SuiteFoundation Certification preferred

- Strong proficiency with Saved Searches and SuiteAnalytics; SuiteFlow and basic SuiteScript experience preferred

- Experience with CPQ systems (Salesforce CPQ or NetSuite CPQ) including price-book and approval-matrix design

- Experience with SuiteBilling (a bonus if you have)

- Experience with B2B professional services industries (a bonus if you have)

- Familiarity with CPQ systems (Salesforce CPQ or NetSuite CPQ), including price-book and approval-matrix design (a bonus if you have)

- LLM-accelerated delivery: expert prompting and pair-programming with Claude Code, Cursor, or similar to draft/review SuiteScript (a bonus if you have)

Operational Excellence

- Proven ability to architect and implement broader revenue tech infrastructure in high-growth environments

- Hands-on expertise in designing, executing, and optimizing best-in-class revenue operations systems

- Strong proficiency with workflow automation to enhance efficiency, reporting accuracy, and overall system performance

- Demonstrated success in managing complex integrations, customizations, and cross-functional user training

- Clear track record of personally driving operational execution

- Experience with data management best practices and maintaining data integrity across systems

Leadership Qualities

- Ability to articulate and document systems and processes implemented from scratch, including business impact and scalability

- Experience balancing strategic planning with day-to-day execution in fast-paced, cross-functional environments

- Strong cross-functional comfort working with Finance/FP&A/RevOps teams

- A demonstrated ability to work independently and prioritize urgent versus important tasks

What You'll Get From Us!

Compensation

Negotiable, based on experience

A Place to Grow Your Career

WebFX grew 250% over the past 3 years, and we promote almost exclusively internally. Merit-based promotional opportunities are abundant for new FXers who meet or exceed position performance metrics.

Why Choose WebFX?

- We've been named the #1 Best Place To Work in our home state of Pennsylvania 9 times 🎉

- We have offices in Guatemala, South Africa, St. Petersburg FL, Ft. Myers FL, Harrisburg, Lancaster, and York, PA! AND we're continuing to grow! 🌱📈

- Flexible Schedule (start your day between 8 and 10 am - when you do your best work!)

- Profit Sharing 💰 

- 150% Company Match Of Personal Charity Donations

- Our #FXBuilds program is set to positively impact 10,000 people around the world by 2024 - and every individual FXer’s work directly contributes! 🌍

- Supplemental Insurance

- 100% Company Match 401K (up to 4%) 💰 

- Generous Paid Time Off 🏖

- Employee Wellness Program, including a free FitBit and fitness challenges 👟

- Love to learn? You sound like an FXer! FXLearns Library with hundreds of personal and professional growth books with incentive program to boot 📚

- Humanitarian Trips ✈️

- Health/Vision/Dental Coverage

- New Parent Support 👶🏿👶

- Merit-based promotions (we promote from within, you will move up and grow here!)

-The opportunity to be part of a passionate, driven team where we pride ourselves on delivering high-quality work that makes a real-world impact for our clients

Check out our culture on social media:

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*You don't need to apply more than once even if you're interested in multiple positions - you can simply let us know! We consider all open roles when reviewing resumes and applications!

We have a multi-step interview process, where we focus on giving both our candidates, and ourselves, opportunities to get to know each other a bit better. While our process may be more thorough and perhaps longer than other interview processes that you've been a part of, our goal is to work together with our candidates to find a mutually beneficial fit, where a candidate is a great addition to the FXFamily, and WebFX is the right fit for their career goals. Interested in joining the FXFamily? You should definitely apply now!

WebFX is an Equal Opportunity Employer, committed to providing and fostering an inclusive environment where all people, including women, minorities, LGBTQ+ and other underrepresented groups are supported, respected, and encouraged to excel within STEM careers. Our goal as an organization is to empower our team to achieve their personal best, bring people together, and provide equal opportunity to do so regardless of race, age, gender, sexual orientation, religion, physical ability or disability, or political affiliation. You can learn more on our website here!