Scheduled Hours

37.5

Position Summary

This position provides the initial information about WashU and counseling support for prospective students and their families related to WashU admissions, financial assistance, and the enrollment process.

Job Description

• Conducts on-campus information sessions for prospective students and families.
• Supports visit experience by supervising and managing day-to-day tasks of student staff serving in the assigned area.
• Conducts interviews and family meetings with prospective students.
• Works with Visit Experience Coordinators to deliver special group visit and special programs on campus.
• Supports the recruitment and selection efforts of department.
• May work at the direction of the Digital Marketing and Communications Strategist to produce and maintain content for official and related departmental social media accounts.
• Performs other duties as assigned.

Working Conditions:
Job Location/Working Conditions

• Normal office environment
• Attendance at on-campus events (events may occur during normal business hours or in evenings and weekends)
• Ability to work overtime
• Occasional travel to off-campus events may be required (less than 10% of time)
• Work outside normal business hours is necessary throughout the year
• Must assist with logistical tasks, including transporting materials to events

Physical Effort

• Ability to staff welcome kiosks for long periods of time, proactively approaching visitors and serving them immediately upon arrival; much of the time is spent standing
• Ability to lift/move items up to 20 lbs.

Equipment

• Office equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications:

No specific certification is required for this position.

Work Experience:

Relevant Experience (4 Years)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

Preferred Qualifications:

• Familiarity and/or experience with specialized computer programs, such as CRM technology, is helpful.
• Basic understanding of the function of the departmental office is ideal.
• Fluency in second language.
• Familiarity with Excel, MS Word, PowerPoint strongly preferred.
• Ability to communicate effectively with internal and external constituents including students, faculty, administrators, parents, alumni, vendors and others.
• Ability to maintain and manage confidential and sensitive information.
• Warm, pleasant, professional and outgoing personality.
• Superior attendance.
• Understanding of the importance of data capturing and record keeping to contribute to the overall success of department.

Preferred Qualifications

Education:

Bachelor's degree

Certifications:

No additional certification beyond what is stated in the Required Qualifications section.

Work Experience:

No additional work experience beyond what is stated in the Required Qualifications section.

Skills:

Attendance Management, Communication, Confidentiality, Customer Relationship Management (CRM) System, Data Capturing, Department Administration, Detail-Oriented, Fast-Paced Environments, Group Presentations, Interpersonal Interactions, Microsoft Office, Recordkeeping, Second Language, Social Media Platform, Teamwork, Technology Platforms, Working Independently, Workload Prioritization, Writing

Grade

G07-H

Salary Range

$19.29 - $29.91 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Take advantage of our free Metro transit U-Pass for eligible employees.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Washington University is dedicated to building a community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.