Manager, Investigations - Business Conduct Office (Ethics and Compliance)

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

The Manager of Business Conduct will lead and support investigations related to alleged violations of Visa policy or law and provide metrics/reporting . In addition, the Manager will be expected to work collaboratively across multiple functions at Visa such as Legal, Compliance, People Team, Employee Relations, Internal Audit, Sourcing, Cyber Security and Finance. 

This position is an Individual Contributor role. 

Job Responsibilities 

• Lead or support investigations of alleged misconduct involving Visa employees, both financial (such as Conflict of Interest, Travel and Expense, vendor kickback, etc.) and HR – related (Harassment and Discrimination, retaliation, HR violation of code, etc.) 

• Assume responsibility for all phases of the investigation life cycle, including intake, background research, witness and subject/respondent interviews, writing the summary report, and presenting the investigation findings to stakeholders for resolution 

• Provide guidance to employees and management regarding the application of the Code of Business Conduct and other related company policies 

• Coordinate investigation hand-off and follow-up for alleged policy and legal violations to ensure they are appropriately assigned, investigated and resolved expeditiously and in compliance with internal procedures and legal requirements 

• Clearly document all reported cases and efficiently manage case queue on the Business Conduct Office case management system 

• Conduct trend analysis, track and report case metrics (including intake method, alleged violations, outcome, discipline, etc.), compare to industry benchmarks, and summarize results for internal reporting purposes (monthly and quarterly) 

• Provide support for annual policy review and updates   

• Support other Business Conduct Office projects such as legal and regulatory risk assessments, audit requests, etc. 

• Travel approximately 10% of the time to support the Business Conduct Office in investigations and training related to the Code of Business Conduct 

• Understanding of eDiscovery tools such as Nuix.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Basic Qualifications
• 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications
• 6 or more years of work experience in Ethics & Compliance, Employee Relations, and/or Employment Law, with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD.
• Preferred qualifications – J.D, CFE, Employment Law experience
• Experience conducting internal investigations including intake, investigation, resolution and summary reports
• Excellent verbal and written communication skills, including delivery of concise executive level updates to Legal and key stakeholders
• Excellent data analytic skills
• Proactive, highly responsive, sensitive to highly confidentiality concerns, ability to empathize while maintaining professional objectivity, adapt to cultural differences of employees in complex global environment, collaborative in close team environment, diplomatic, and flexible in adapting to occasional changes in case priorities
• Proficient with database and case management systems (example: NAVEX) and tools
• Experience drafting, updating and implementing compliance-related policies
• Ability to work independently and use good judgment while also collaborating frequently with BCO team members and others in Legal/Compliance/People Team
• Participate in Visa’s Speak Up initiatives and drive awareness campaigns across regions to reinforce employee understanding of reporting channels and investigation processes.
• Facilitate development and analysis of case-related metrics and statistics to identify issue or regional trends and remediation

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 105,900.00 to 145,800.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.