Director, Strategy and Business Operations

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Overview

This Director, Strategy and Business Operations, will focus on our Value-in-Kind Program Management with emphasis in strategic and operational projects that have large impact across the North America team. When Visa structures long-term partnership agreements with clients (i.e., ‘Deals’), an incentive is provided to deliver Visa products and services, known as ‘Value-in-Kind’ (VIK). This is a key aspect of Visa’s deal strategy – it motivates clients to partner with Visa on programs that help them grow their business, and in turn, helps Visa grow and diversify revenues. The Director will help manage the program’s initiatives for North America and help accelerate its growth through end-to-end program management spanning the breadth from strategy and planning to process and operations. The Director, Strategy and Business Operations will directly report to the Vice President of North America Operations.

Responsibilities of this role include:

•  Develop and execute operational strategies that support company goals and objectives

•  Partner with senior leadership to align business operations with long-term strategic vision

•  Support tracking and reporting processes to ensure Visa fulfills our client commitments

•  Collaborate closely with partners on deliverables and enablement functions on working to resolve financial and reporting discrepancies

•  Develop a broad and deep understanding of Value-in-Kind, and Visa’s business and products, and the greater payments landscape

•  Provide regular reporting and analysis updates for senior level consumption within Visa Inc.

•  Coordinate operational process improvement efforts and ad hoc projects as needed

•  Support the development of change management, communications, trainings, and other program resources

•  Support analytics for North America Value-in-Kind planning of Annual Budget, Multi-Year Plan, and senior leadership business reviews

•  Share best practices and provide regional input into activities and initiatives with the Global team

•  Understand how our internal systems, platforms and tools are being uses to be able to asses and provide feedback, and maintain up to date documentation

• The ideal candidate will be an analytical, self-motivated, highly collaborative team player who is flexible and proactive at identifying and resolving issues.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications

• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications

• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• Strong analytical skills, with demonstrated intellectual and analytical rigor and attention to detail
• Creative thinker with a results orientation who approaches any challenge with thoughtfulness, drive, and appropriate urgency
• Strong communication skills and ability to influence stakeholders and drive towards desired outcomes
• Aptitude to grasp new and complex concepts quickly
• Effective written and verbal communication skills (highly proficient with PowerPoint, Word, Excel, and Outlook)
• Ability to navigate through ambiguity and pivot quickly when priorities change
• Works well with people of varying backgrounds, levels-of-expertise, personalities, etc., and builds partnerships
• A great team member who adds energy, ideas and fun to our team and corporate culture

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 180,700.00 to 262,100.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.