Clinical Quality Assurance Manager

ABOUT US

At Vida, we help people get better- and we're helping the healthcare system get better, too.

Vida is a virtual, personalized obesity care provider that uses evidence-based treatment to help patients manage obesity and related conditions like diabetes, high blood pressure, anxiety and depression. Vida's team of Obesity Medicine-Certified Physicians, Registered Dietitians, Expert Coaches and Licensed Therapists takes a whole-person approach to care, helping people lose weight, reduce stress and improve their overall health.

By combining advanced technology with top-notch healthcare providers, Vida is breaking down the barriers that have historically kept people from getting the best care. It's trusted by Fortune 100 companies, major national payers and large providers to enable their employees to live their healthiest lives.

**Vida is authorized to do business in many, but not all, states. If you are not located in or able to work from a state where Vida is registered, you will not be eligible for employment. Please speak with your recruiter to learn more about where Vida is registered.

Vida is seeking an experienced Clinical Quality Assurance Manager to join the clinical team. The ideal candidate will hold an active RN license and comes with Clinical and Primary Care experience. See below for additional details:

• Analyze and respond to escalated patient clinical reviews.
• Establish protocols and workflows for clinical support staff.
• Monitor and audit clinical support staff ensuring adherence to quality and clinical standards.
• Analyze patient records for relevant clinical information for review and resolution.
• Respond to patient escalations professionally, compassionately and according to Vida program guidelines.
• Acts as a resource to clinical and administrative staff.
• Collaborate with other healthcare professionals; including providers and other QA team members to ensure consistent quality across all service lines.

• Active RN License required.
• 5+ years of experience working in a clinical and administrative environment.
• Experience within QA; chart reviews and clinical compliance.
• Proven experience in clinical operations management.
• Strong leadership, communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Demonstrated experience with protocol and policy creation.
• Proven ability to analyze situations, identify issues and implement solutions.
• Proven ability to work independently in a remote setting.
• Knowledge of relevant regulations and quality standards.
• Ability to multitask and prioritize in a fast-paced environment.
• Experience in a telehealth setting preferred.

Vida is proud to be an Equal Employment Opportunity and Affirmative Action employer.

Diversity is more than a commitment at Vida—it is the foundation of what we do. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, genetics, disability, age, or Veteran status. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

We seek to recruit, develop and retain the most talented people from a diverse candidate pool. We don’t just accept differences — we celebrate them, we support them, and we thrive on them for the benefit of our employees, our platform and those we serve. Vida is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at Vida in any form without a valid, signed search agreement in place for the specific position will be deemed the sole property of Vida. No fee will be paid in the event the candidate is hired by Vida as a result of the unsolicited referral.

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