Customer Fulfillment Specialist - job 1 of 2

Veolia is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation.

Within this framework, Water Tech brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy.
Together, we pursue a shared mission to create a more sustainable future.

Come and join our team at our Boulder, Colorado facility, where we work and collaborate in an amazing work environment. We design, supply, and service a range of water systems and monitoring equipment in industries ranging from pharmaceutical to food and beverage applications, and from microelectronics ultrapure water to municipal water and industrial wastewater treatment. We are one of the world’s leading manufacturers of total organic carbon (TOC) analyzers and corresponding certified reference materials. Our ground-breaking endotoxin analyzer is the latest addition to our expanding analytical instruments portfolio. We strive to provide not only superior technology and design, but also outstanding quality, service, and application support. Please click here to learn more about our Analytical Instruments business.

About the job:
We are looking for dedicated individuals to deliver a great customer experience with each interaction while having a hand in making the world a better place. Working in the Customer fulfillment Solutions team as a North American Customer Order and Fulfillment Specialist you are the customer's main point of contact with  Water Tech. You will be working directly with our customers, sales team and partners to provide the best fulfillment experience possible. With a focus on operational excellence and customer satisfaction, you will ensure that customer orders are managed with a combination of speed, quality and accuracy. As an experienced professional you will leverage subject matter expertise in activities like order management and problem solving skills to proactively head off issues before they arise with the customer.

Key activities within this intermediate level role include, order entry, reviewing/actioning reports, troubleshooting & resolving order issues, updating the customer on the status of their order and resolving issues relating to invoicing and billing issues. This role will serve as a first point of escalation for customer and internal sales/supply chain issues. To be effective in this role, you will build and cultivate strong relationships & act collaboratively with sales, distribution partners, customers, and across the entire supply chain team.

Job Summary:

• First point of contact for customers/commercial team
• Partner and coordinate with key supply chain departments to satisfy customer requirements, minimize cost and maximize results
• Enter customer orders with a focus on quality, accuracy and speed
• Manage inbound calls and the phone queue
• Reviewing/actioning reports
• Proactively manage existing customer orders
• Prevent, reduce, and resolve escalations, returns, and invoicing issues
• Prioritize & manage high volume of requests from Customers & Inside Sales Team
• Engage the customer directly to resolve issues, clarify order requirements & ensure delivery of product
• Keep customers proactivity informed about the status of their orders
• Manage critical cases with a sense of urgency and ownership
• Identify improvements in the processes to meet customer critical issues and requirements

What we're looking for:

• 2+ years of customer service/ fulfillment/procurement experience or demonstrated equivalent subject matter expertise
• Energetic, strong interpersonal, organizational and communication skills
• Highly detail-oriented, organized and able to provide clear and accurate updates to relevant teams
• Digital mindset: Comfortable using a variety of software, CRM and ERP platforms and driving adoption of new tools as they are introduced to the business
• An ability to work in a cross-functional environment with peers, leadership, and supporting organizations
• Excellent time management skills & ability to prioritize work from multiple channels
• Thrives in a fast-paced but fun work environment
• Ability to work and influence employees at other locations
• Ability to understand specific business objectives, priorities and key processes
• Develops meeting agenda/tracks actions and leverages connections to create and maintain interactive meetings
• Cross-functional and global collaboration with peers, Sales, & Supply Chain on ad hoc or long-term project basis
• Meets/exceeds responsiveness expectation to customers & internal assignments
• Becomes a business partner to our commercial team and the customers
• Awareness & contribution to Quality Framework initiatives including document management, continuous improvement projects, root cause analysis investigations, and basic ISO quality management system awareness
• Understands contribution to Quality metrics and provides input for corrective action and quality investigations as needed
• This is a hybrid position, requiring a minimum of 3 days in the office
• Ability to work Monday - Fridays (8 hour shift), within the working window of 7:00AM-5:00PM

Knowledge, Skills & Abilities:

• Progressive knowledge of SAP & Salesforce or other ERP and CRM software
• Degree/Diploma/certificate preferred in Business, Finance, or Supply Chain or equivalent on-hands experience
• Basic presentation skills
• Understanding & employment of proper written, verbal, & meeting etiquette
• Basic commercial reconciliation
• Subject matter expertise in Order Management, Order Entry, Billing or Quality Management System
• Strong Google Suite expertise

We offer competitive compensation and benefits, working in a dynamic environment with challenging projects and training provided to ensure your success. We realise diverse teams make smarter decisions, deliver better results, and build stronger communities. We are an organization that champions diversity and inclusion at every level and are proud to be an equal opportunity workplace.

At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build stronger
communities. We’re an organization that champions diversity and inclusion at every rung of the ladder
and are proud to be an equal opportunity workplace. Because our people are our greatest assets, we
also offer competitive compensation and benefits that include:
● Compensation - The salary range is tied to the market for similarly benchmarked roles.  The range is
not an absolute, but a guide, and offers will be based on the individual candidate’s knowledge, skills,
experience, and market conditions, as well as internal peer equity.  Depending upon all the preceding
considerations for the final selected individual candidate, the offer may be lower or higher than the
stated range: $23 - $31
● Medical, Dental, & Vision Insurance Starting Day 1!
● Life Insurance
● Paid Time Off
● Paid Holidays
● Parental Leave
● 401(k) Plan - 3% default contribution plus matching!
● Flexible Spending & Health Saving Accounts
● AD&D Insurance
● Disability Insurance
● Tuition Reimbursement

This position is expected to stay open until September 30, 2025. Please submit your application by this date, to ensure consideration.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this
posting. The Company reserves the right to modify this information at any time, subject to applicable
law.

****Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not
sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity****

VWTS does not accept unsolicited resumes from external recruiting firms. All vendors must have a
current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and
candidate profiles will be deemed the property of VWTS, and no fee will be due.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.